Problems with amount being charged

[RJH Emma]

I have had a problem today with the amount being charged to a customer changed somewhere between them starting to checkout and completing the PayPal transaction.

Looking at the order in my admin area it lists the product with the right price, then lists the sub=total correctly, but then seems to lose a chunk of the amount with no explanation why in the total.



I have contacted PayPal and they reckon it is a problem with the shopping software, ie ZenCart.

Anyone have any ideas?

Thanks,

Emma-Louise

[mc12345678]

More information would help:
Other payment modules installed/active (ie coupons, etc...)
How does the amount collected compare to the amount reported in ZC?
Which paypal module is active/was used? (Paypal express?)
What are the differences in your stores code compared to a clean install?
What has changed since the last time a correct amount was reported?

Doesn't appear that the discrepant amount is related to the fee PayPal charges, so that aspect of the setup does not seem applicable.
Are there taxes that are charged but not shown (VAT)?
Php version?
How did this version of ZC get installed (one-click versus full install)
Is this an upgraded site or fresh install?
Other information identified in the posting tips...

[RJH Emma]

The only payment module active is PayPal Express Checkout. I had a 'clean' transaction with a customer on Sunday (22nd) and have done nothing to the site since then except add an extra admin. This problem transaction is the first one since the one on Sunday.

I am using a fresh and full install of v1.5.4 that was installed in the last week or so (somewhere between the 12th and 19th).

There are two coupons in the store, but only one is active. The active one can only be used under certain circumstances (ie going over a specific amount on one category of products), which this order does not meet, and is only for 16.67% anyway. The other coupon was time specific and was for 20%, so even if the two coupons had been mistakenly used by the software it doesn't account for the custime being given a 62.5% discount. There are no taxes at any point.

I do use the BlackPureFree template, but have done since we first started using Zen Cart a year ago and not experienced any other problems.

The PHP is 5.4.34 and the MySQL is 5.5.41-37.0

Emma-Louise Donald

[RJH Emma]

Ok, I don't know the exact circumstances of this one, but another customer has contacted us to say that they were about to be discounted around 50% as well for no reason. Rather than take advantage of it, they have rather nicely pulled the plug and let us know. But this issue is starting to cost us in two ways now, firstly with the rogue discount and now with people not ordering because they don't trust the site.

I am hoping somebody can come up with something soon because March-July is usually our busiest time of year and the current choice of losing half of our revenue or closing the website down completely are equally unappealing to a small enterprise like ours.

Emma-Louise