Results 1 to 6 of 6
  1. #1
    Join Date
    Jan 2011
    Location
    Adelaide, Australia
    Posts
    1,673
    Plugin Contributions
    1

    Default Order email advice second order showing zero follows actual order

    when an order email advice comes through a second order showing zero and no customer details follows - the second order is consecutive to the first order (i.e. order #370 followed by 371) and has the same transaction i.d. number - has only been happening for about a week now - any ideas on how to correct this?

    site www.harmonyballpendant.com

  2. #2
    Join Date
    Jul 2012
    Posts
    16,817
    Plugin Contributions
    17

    Default Re: Order email advice second order showing zero follows actual order

    Quote Originally Posted by shags38 View Post
    when an order email advice comes through a second order showing zero and no customer details follows - the second order is consecutive to the first order (i.e. order #370 followed by 371) and has the same transaction i.d. number - has only been happening for about a week now - any ideas on how to correct this?

    site www.harmonyballpendant.com

    Been seeing this reported more and more recently.

    Plugins installed? Method of payment? Additional files in the observers directories?

    Error logs in the logs directory?
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

  3. #3
    Join Date
    Jan 2011
    Location
    Adelaide, Australia
    Posts
    1,673
    Plugin Contributions
    1

    Default Re: Order email advice second order showing zero follows actual order

    Quote Originally Posted by mc12345678 View Post
    Been seeing this reported more and more recently.

    Plugins installed? Method of payment? Additional files in the observers directories?

    Error logs in the logs directory?
    Using PayPal express
    error logs as follows;

    [15-Apr-2015 09:28:55 Australia/Melbourne] PHP Warning: Creating default object from empty value in /home/zzzzz/public_html/includes/modules/shipping_estimator.php on line 117

    [15-Apr-2015 09:29:36 Australia/Melbourne] PHP Warning: Creating default object from empty value in /home/zzzzz/public_html/includes/modules/shipping_estimator.php on line 92

    [15-Apr-2015 09:30:11 Australia/Melbourne] PHP Warning: Creating default object from empty value in /home/zzzzz/public_html/includes/modules/shipping_estimator.php on line 107

    [15-Apr-2015 09:35:39 Australia/Melbourne] ERROR: Failed sending email to: " " <> with subject: "Order Confirmation No: 371" (failed validation) .... this is the order with no details

    [15-Apr-2015 09:35:39 Australia/Melbourne] PHP Warning: Creating default object from empty value in /home/zzzzz/public_html/ipn_main_handler.php on line 354

    Additional files in the observers directories? not sure what 'observer directories' are

    plugins; none that involve any of these files/functions

  4. #4
    Join Date
    Jul 2012
    Posts
    16,817
    Plugin Contributions
    17

    Default Re: Order email advice second order showing zero follows actual order

    PHP version? (Admin panel, version option)
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

  5. #5
    Join Date
    Jan 2011
    Location
    Adelaide, Australia
    Posts
    1,673
    Plugin Contributions
    1

    Default Re: Order email advice second order showing zero follows actual order

    Quote Originally Posted by mc12345678 View Post
    PHP version? (Admin panel, version option)
    PHP Version: 5.5.22 (Zend: 2.5.0)

  6. #6
    Join Date
    Jul 2012
    Posts
    16,817
    Plugin Contributions
    17

    Default Re: Order email advice second order showing zero follows actual order

    Quote Originally Posted by shags38 View Post
    PHP Version: 5.5.22 (Zend: 2.5.0)
    ZC 1.5.1 is not compatible with PHP 5.5


    • Zen Cart v1.5.1 is compatible with PHP 5.2.14 thru PHP 5.3.x. Requires some patches to work with PHP 5.4, and upgrading is a better idea.

      (* NOTE: v1.5.2, v1.5.3 may technically work with as low as 5.2.14 but will be less secure, so should use PHP 5.3.7 or greater.)

    • Zen Cart v1.5.2 is compatible with PHP 5.3.7* thru PHP 5.6
    • Zen Cart v1.5.3 is compatible with PHP 5.3.7* thru PHP 5.6
    • Zen Cart v1.5.4 is compatible with PHP 5.3.7* thru PHP 5.6 (recommend PHP 5.4 or 5.5)
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

 

 

Similar Threads

  1. v154 Quantity Discounts - the actual discount not displayed in order confirmation email
    By SarahL in forum Discounts/Coupons, Gift Certificates, Newsletters, Ads
    Replies: 5
    Last Post: 28 Jul 2015, 05:13 PM
  2. refunds not showing change in actual order total
    By new2u in forum PayPal Website Payments Pro support
    Replies: 4
    Last Post: 18 Feb 2010, 09:05 AM
  3. Email copy of customer order to second email address
    By WHOSYOURDADDY in forum Customization from the Admin
    Replies: 2
    Last Post: 13 Oct 2009, 03:31 AM
  4. Order total not showing in order email
    By mcpisik in forum General Questions
    Replies: 4
    Last Post: 7 Jul 2009, 08:15 PM
  5. How do I Edit Order of Order Totals in Order Confirmation Email?
    By toussi in forum Managing Customers and Orders
    Replies: 1
    Last Post: 20 Mar 2009, 08:05 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg