Problem with the TaxCloud mod

[dfontana]

Hello all,

I'm not sure what is going on but I've tried to install the Tax Cloud mod twice and both times all I got was a blank screen went I tried to get into my admin. This happened on 2 PCs.

The first is a Windows 8.1 machine and was using Firefox as the browser. (resulted in blank screen)
The other also a WIndows 8.1 machine using Internet Explorer version 11 (resulted in 500 error)

What did I do wrong?

I noticed in the installation instructions to disable or delete any tax being used so I removed the tax rate and zones controlling the default tax handling of Zen-Cart.

[nigelt74]

Are there any error messages being displayed in the /logs folder
What version of PHP are you using, (probably not relevant, but has been a few issues recently)

[swguy]

If you're getting a blank screen, there should be logs in your logs folder. Please post them.

[dfontana]

If you're getting a blank screen, there should be logs in your logs folder. Please post them.

I am posting a zip file with the last 4 error log files there were about 10 or soadmin_errors.zip

Hope that helps

[swguy]

ok. It's best to just post the logs directly just to save a step. They're all the same, and here's the error.

[03-May-2015 15:58:04 America/New_York] PHP Warning: require_once(../includes/modules/TaxCloud/func.taxcloud.php): failed to open stream: No such file or directory in /homepages/10/d573794904/htdocs/maintain/includes/functions/extra_functions/taxcloud_functions_loader.php on line 4
[03-May-2015 15:58:04 America/New_York] PHP Fatal error: require_once(): Failed opening required '../includes/modules/TaxCloud/func.taxcloud.php' (include_path='.:/usr/lib/php5.5') in /homepages/10/d573794904/htdocs/maintain/include

So this indicates you haven't installed all the files. These files *are* in the zip.

[dfontana]

ok. It's best to just post the logs directly just to save a step. They're all the same, and here's the error.

[03-May-2015 15:58:04 America/New_York] PHP Warning: require_once(../includes/modules/TaxCloud/func.taxcloud.php): failed to open stream: No such file or directory in /homepages/10/d573794904/htdocs/maintain/includes/functions/extra_functions/taxcloud_functions_loader.php on line 4
[03-May-2015 15:58:04 America/New_York] PHP Fatal error: require_once(): Failed opening required '../includes/modules/TaxCloud/func.taxcloud.php' (include_path='.:/usr/lib/php5.5') in /homepages/10/d573794904/htdocs/maintain/include

So this indicates you haven't installed all the files. These files *are* in the zip.

Thanks, I saw that, and just uploaded all the files, folder by folder in the correct folder, at least I thought I but them in the correct folder, will double check again before I remove

[dfontana]

ok. It's best to just post the logs directly just to save a step. They're all the same, and here's the error.

[03-May-2015 15:58:04 America/New_York] PHP Warning: require_once(../includes/modules/TaxCloud/func.taxcloud.php): failed to open stream: No such file or directory in /homepages/10/d573794904/htdocs/maintain/includes/functions/extra_functions/taxcloud_functions_loader.php on line 4
[03-May-2015 15:58:04 America/New_York] PHP Fatal error: require_once(): Failed opening required '../includes/modules/TaxCloud/func.taxcloud.php' (include_path='.:/usr/lib/php5.5') in /homepages/10/d573794904/htdocs/maintain/include

So this indicates you haven't installed all the files. These files *are* in the zip.

Just double checked the log and files being referenced. I am attaching screen shots of my ftp client showing the affected folders, any other ideas, it looks to me like I have it in the correct placeScreenHunter_08 May. 03 20.21.jpgScreenHunter_09 May. 03 20.22.jpg

Hope this helps

[dfontana]

ok. It's best to just post the logs directly just to save a step. They're all the same, and here's the error.

[03-May-2015 15:58:04 America/New_York] PHP Warning: require_once(../includes/modules/TaxCloud/func.taxcloud.php): failed to open stream: No such file or directory in /homepages/10/d573794904/htdocs/maintain/includes/functions/extra_functions/taxcloud_functions_loader.php on line 4
[03-May-2015 15:58:04 America/New_York] PHP Fatal error: require_once(): Failed opening required '../includes/modules/TaxCloud/func.taxcloud.php' (include_path='.:/usr/lib/php5.5') in /homepages/10/d573794904/htdocs/maintain/include

So this indicates you haven't installed all the files. These files *are* in the zip.

Just checked the last error log file, here is the new message:

[03-May-2015 20:12:25 America/New_York] PHP Fatal error: Call to undefined function zen_get_ip_address() in /homepages/10/d573794904/htdocs/maintain/includes/init_includes/init_sessions.php on line 34

What happened, I still got the blank screen, I have removed the module again so I have access to the admin?