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  1. #1
    Join Date
    May 2015
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    Default Website is not working and comes up with an error

    Hi guys. My website is not working anymore and keeps coming up with the following message:

    WARNING: An Error occurred, please refresh the page and try again.

    I have researched and have found that looking at the error logs will determine what the cause of the problem is but I am finding it to hard to interpret exactly what the problem is and I am a little confused on what steps to take as I do not want to make anything worse. If anyone could help me on this on how best to fix the problem I would greatly appreciate it.

    The website link is: www.healthvital.co.uk

    Thanks

  2. #2
    Join Date
    Sep 2003
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    Ohio
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    Default Re: Website is not working and comes up with an error

    Could you post the debug log that you are seeing in the directory /logs
    Linda McGrath
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  3. #3
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    Default Re: Website is not working and comes up with an error

    This is message I get in the file:

    [14-May-2015 09:18:14 America/Chicago] PHP Fatal error: 1146:Table 'healthvi_zenc870.zen_template_configuration_group' doesn't exist :: SELECT * FROM zen_template_configuration_group ==> (as called by) /home/healthvital/public_html/includes/init_includes/init_template_config.php on line 10 <== in /home/healthvital/public_html/includes/classes/db/mysql/query_factory.php on line 155

    Thanks

  4. #4
    Join Date
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    Ohio
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    Default Re: Website is not working and comes up with an error

    This sounds like your site is having a problem locating the database ...

    If you look at your database in phpMyAdmin, do your database tables all start with:
    zen_template_

    Example: zen_template_configuration_group

    Or do you see something different, like:
    configuration_group

    -- or --

    zen_configuration_group
    Linda McGrath
    If you have to think ... you haven't been zenned ...

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  5. #5
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    Default Re: Website is not working and comes up with an error

    all the tables start with zen_

    Example: zen_configuration_group
    Last edited by Awalji; 14 May 2015 at 06:49 PM.

  6. #6
    Join Date
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    Ohio
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    Default Re: Website is not working and comes up with an error

    Sounds like you configure.php files might be set wrong ...

    Look at the files:
    /includes/configure.php
    /your_secret_admin/includes/configure.php

    Check that this setting for the DB_PREFIX reads in both files:
    Code:
      define('DB_PREFIX', 'zen_');
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

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  7. #7
    Join Date
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    Default Re: Website is not working and comes up with an error

    Thanks for that.

    Yes I have just checked those two files and they both read:

    define('DB_PREFIX', 'zen_');

    Are there any other things that could be causing the problem?

    Thanks for taking the time to help I really appreciate it.

  8. #8
    Join Date
    Sep 2003
    Location
    Ohio
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    Default Re: Website is not working and comes up with an error

    Do you happen to have a database table called either:
    zen_template_configuration_group
    -- or --
    template_configuration_group

    What template are you using and where did you get it?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

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  9. #9
    Join Date
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    Default Re: Website is not working and comes up with an error

    No none of those tables exist in my database.

    Im using the default template for zencart. However I have downloaded and installed other templates through the following websites:

    www.12leaves.com

    www.picaflor-azul.com

    www.creativsite.com

    https://www.numinix.com/

  10. #10
    Join Date
    Sep 2003
    Location
    Ohio
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    Default Re: Website is not working and comes up with an error

    Do any of those templates include the file:
    /includes/init_includes/init_template_config.php

    That is not a core file for Zen Cart ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
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