After Upgrade Contact Us page Redirect Loop Error

[spawnie69]

Upgraded my sub domain at http://gelcandlecompany.com/wholesale/ to 1.54

Contact Us link results in a redirect loop error. Is this because it's on a sub domain?

Is this because my secured SSL is located at the root www.gelcandlecompany.com ?

How can I get the contact us link functioning again?

[stevesh]

I'd guess that the URL-rewriting mod you have installed has erroneously directed the Contact Us link to a https URL. That link address also contains a zenid string, which it shouldn't.

[gilby]

its is alternating between
www.gelcandlecompany.com
and
www.gelcandlewholesale.com

Try turning the URL rewriter off temporarily and see if that fixes it

[spawnie69]

I upgraded my site after pasting 1.54 files directly over my 1.39h site and upgrading database. I just installed 2 mods Ceon Card Manual and Ty Package tracker.

I had and SEO module before, are you saying this what could be the problem? Even after the upgrade?
I only seem to have the Contact Us link giving me a problem, what do you recommend.

The site works otherwise.

Thanks Stevesh for your help.

[spawnie69]

its is alternating between
www.gelcandlecompany.com
and
www.gelcandlewholesale.com

Try turning the URL rewriter off temporarily and see if that fixes it

I upgraded by copying the new zc files over 1.39h and upgrading db with zc install therefore my admin does not show that i have any rewriting mods like a SEO. The mods I had disappeared after my file transfer and upgrade.

Www.gelcandlecompany.com is site located at my root running 1.39h
Www.gelcandleswholesale.com is the sub folder site running the upgraded 1.54 site we are discussing located in the folder /wholesale

My configure files were updated during the zcinstall so I don't think I need to edit anything.

Site is on 5.4 pHp when I'm working on 1.54 admin and I switch to 5.2 when I work in admin on 1.39h.

Appreciate everyone's help.

[gilby]

I upgraded by copying the new zc files over 1.39h and upgrading db with zc install therefore my admin does not show that i have any rewriting mods like a SEO. The mods I had disappeared after my file transfer and upgrade.

Www.gelcandlecompany.com is site located at my root running 1.39h
Www.gelcandleswholesale.com is the sub folder site running the upgraded 1.54 site we are discussing located in the folder /wholesale

My configure files were updated during the zcinstall so I don't think I need to edit anything.

Site is on 5.4 pHp when I'm working on 1.54 admin and I switch to 5.2 when I work in admin on 1.39h.

Appreciate everyone's help.

Most of your links are like this

gelcandleswholesale.com/shippinginfo.html

iow they use gelcandleswholesale.com as the base

but the contact us is...

https://gelcandlecompany.com/wholesale/index.php?main_page=contact_us&zenid=1fr8v8cddguu0h2mbr01erp2b2

this link uses gelcandlescompany.com as the base
I suspect this link is "hard coded" into your site
Search for it and change it.

[dbltoe]

Sorry, but I would suggest a more drastic approach. You have upgraded in a way that will only create problems at every turn.
If you have copies of the old site, get it going again and then try using http://tinyurl.com/kzrduzg as a method to properly upgrade.
You will save yourself hours and hours of misery down the road.

[spawnie69]

Most of your links are like this

gelcandleswholesale.com/shippinginfo.html

iow they use gelcandleswholesale.com as the base

I see this and this runs on the /wholesale sub folder

but the contact us is...

https://gelcandlecompany.com/wholesale/index.php?main_page=contact_us&zenid=1fr8v8cddguu0h2mbr01erp2b2

this link uses gelcandlescompany.com as the base
I suspect this link is "hard coded" into your site
Search for it and change it.

I did a search and it is not hard coded.

Should I attempt to delete the old mod files since I just copied over for the 1.54 upgrade?

thank you

[spawnie69]

Problem solved. Re installing the ultimate urls corrected the problem. Luckily I have only a couple of mods on this site.
Lesson learned....never do an overwrite upgrade.

[spawnie69]

Well, I screwed up somehow. After clearing up this problem, I proceeded to look at my retail root site at www.gelcandlecompany.com
and discovered all my links are 404 file not found except for my Login/Account Home links at the top.

I uploaded of files today but not at my root that I was aware of. Any ideas??