Blank screen when i goto Admin login...... help please...

[amebb]

Hi there

I apologize for not giving you the correct information about the PHP on my server.

here is the information you may need.

Server Free Disk Space = 882.15 GB
PHP O/S = Linux
PHP API Mode = cgi-fcgi
PHP Max Execution Time per page = 30
Register Globals = OFF
MySQL Support = ON
PHP Version = 5.2.17
PHP Safe Mode = OFF
PHP Sessions Support = ON
PHP Session.AutoStart = OFF
PHP session.use_trans_sid = OFF
Suggested SQL Cache Folder = /websites/123reg/LinuxPackage22/fa/tm/oo/****************/public_html/cache
PHP magic_quotes_runtime setting = OFF
PHP magic_quotes_sybase setting = OFF
PHP GD Support = ON
GD Version = GD bundled (2.0.34 compatible)
PHP ZLIB Compression Support = ON
PHP OpenSSL Support = ON
PHP cURL Support = ON
CURL NON-SSL Capability = Okay
CURL SSL Capability = Okay
PHP Upload Support = ON upload_max_filesize=8M; post_max_size=8M
PHP Upload TMP dir =
Apache .htaccess Support = ON



PHP Version 5.2.17 is used

[mc12345678]

So, while this really is something that could/should have been done by oneself, I found the following two help "files" posted by your host:

https://www.123-reg.co.uk/support/an...-account-4138/
And:
https://www.123-reg.co.uk/support/an...-version-4235/

I would think that either of these two would/could lead you to resolution of your issue rather than waiting on the host, but maybe that's just me...

[amebb]

So, while this really is something that could/should have been done by oneself, I found the following two help "files" posted by your host:

https://www.123-reg.co.uk/support/an...-account-4138/
And:
https://www.123-reg.co.uk/support/an...-version-4235/

I would think that either of these two would/could lead you to resolution of your issue rather than waiting on the host, but maybe that's just me...

Thank you for your reply....

Let me explain what the confusion was regarding this issue.

The main front end of the site works good. The admin side dosnt work at all.
I did not realise that the PHP Version used by my hosting would effect this.

I was also running two other php scripts together with the shop script and they all worked fine with no issues.

Now, i have spoken to 123-reg and asked their technical team who assures me that the current version on my hosting package is the correct one for the zencart.

However, i went in to my hosting control panel and changed the php version from 5.2 to 5.6.

Then i went to my admin and guess what - it works great !


So, a massive thank you for ALL your replies and help - much appreciated !!! Beers on me guys !



Thanks

[mc12345678]

Glad it got worked out... Yes I didn't know about the other scripts so can certainly see where the concern on your side could be.. :) I also didn't want you to lose out on too many more sales if the issue could be quickly resolved. As stated in the earlier posts there were ways to immediately get online with 5.2.17 temporarily used, but glad that were able to get it all straight right away and with a preferred version of PHP.

[amebb]

thank you for your reply ... i sorted the previous issue out now i have another one that i am trying to fix too..., its the time zone error that i am getting ...

Warning: strtotime(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /websites/123reg/LinuxPackage22/fa/tm/oo/*********.com/public_html/admin8/login.php on line 13

I am talking to 123-reg tech team who are trying to help .... lol

[mc12345678]

Couple of options come to mind: set the timezone in the applicable php.ini or related initialization script, the other is to set it in: includes/extra_configures/set_time_zone.php

[mc12345678]

thank you for your reply ... i sorted the previous issue out now i have another one that i am trying to fix too..., its the time zone error that i am getting ...

Warning: strtotime(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /websites/123reg/LinuxPackage22/fa/tm/oo/*********.com/public_html/*****/login.php on line 13

I am talking to 123-reg tech team who are trying to help .... lol

Ahh, shoot, missed an obvious fix/issue... I hope that this is a non-issue, but if the above post contained your actual admin directory, then it needs to be changed pronto... The change should simply require ftping into the root of the front end of the site (public_html folder) and then renaming the folder, all else should continue working now...

Thing is the admin directory is supposed to remain undisclosed to the internet side, else lots of unwanteds trying to get to it...

[amebb]

Ahh, shoot, missed an obvious fix/issue... I hope that this is a non-issue, but if the above post contained your actual admin directory, then it needs to be changed pronto... The change should simply require ftping into the root of the front end of the site (public_html folder) and then renaming the folder, all else should continue working now...

Thing is the admin directory is supposed to remain undisclosed to the internet side, else lots of unwanteds trying to get to it...

Yes the Admin directory has been renamed and its not disclosed to joe public. Your right about the weird freaks out there trying to get in.

123-reg have done something on their side on the server where the Time zone has been resolved.

I am now in the Admin side of the site doing what i need to do etc.... so, so far everything seems to work. fingers crossed that it will continue to do so.

Its funny how the host technical team always points to someone else rather than doing it themselfs!


thanks for your help...