Customer Not Being Charged For One Item On Their Order-Random Problem

[fabienne]

I noticed that one order from a customer came in and the amount they were charged for an item was $0.00. The item was not free, though. I went behind the scenes and looked at the product and the attributes and it all looked fine. I tried to duplicate the problem and it did duplicate (the first item in the cart came up as $0.00). I deleted that cart and tried to make it happen again, it would not. Everything worked well from then on. This was at order 85.

Today, I looked at order 100 and the first item in the order was again $0.00. The item was not free. I had no problems in any other orders I have seen, just those two.

I called PayPal and they told me the problem was on my end. The PayPal invoice shows nothing for the items bought, i.e. if the customer was not charged for the item it does not appear on the PayPal invoice at all.

What could be causing this? It happens on the first item on the purchase orders (so far). Each item which came up as $0.00 was a different product, too, which leads me to suspect that it's the fact that it is the first item on the order and not what is being ordered. Thank you for any help you can give.

[kobra]

A link to your site will assist

[fabienne]

Not a problem: http://www.possets.com

I am using PayPal Express Checkout as my module, but I don't think that is where the problem lies. My server is 1and1 and is using PHP version 5.4.42, MySql 5.1.73

The first time I noticed that there was a problem was from the 17th of July and today. I had not noticed anything like this before.

[fabienne]

One other thing, both of the problems were with orders going to New York (Hudson Falls and Rocky Point).

[mc12345678]

What plugins are installed, is this site an upgrade from before? How was it upgraded? What were the source of the upgraded fles (if an upgrade?) Are there files in the includes/modules/pages folders that were "renamed" that stll end in .php?
At what point in the process does the first item show as $0.00?

[RodG]

What plugins are installed, is this site an upgrade from before? How was it upgraded? What were the source of the upgraded fles (if an upgrade?) Are there files in the includes/modules/pages folders that were "renamed" that stll end in .php?

You forgot to ask what color underwear s/he was wearing :-)

At what point in the process does the first item show as $0.00?

Finally, a question that is relevant to the issue being reported :-)

Cheers
RodG

[RodG]

One other thing, both of the problems were with orders going to New York (Hudson Falls and Rocky Point).

Was it the same product?

Were both products in the same category?

Did both products have attributes ?

I seriously doubt that the order destination is the common denominator. That is more likely to be a coincidence. The cause is far more likely to be with the product(s) themselves.

I've tried to duplicate the problem using your site, but didn't find anything amiss, so it may help narrow things down if you could provide a link to the product(s) that you know have had a problem. If it IS product related we could spend days adding products to a cart for testing before we stumble across it.

Cheers
RodG

[mc12345678]

Noticed something unusual.

After adding a product to the cart that had an attribute selected that was not the first attribute in the list of attributes, was returned to the product but the attribute "chosen" was the first attribute not the one selected. It is almost as if the prid is stripped/lost/incorrectly assigned. Also, the products_id should have been in the uri it seems even though simple SEO URL Manager is installed. But on further inspection, the prid is hidden in the cart source data, so no wouldn't expect it in the uri then.

Same issue occurs if the uri is directly entered to go to the products_id that is hidden in the cart, further indicating that at least that part seems "scrambled" either in generation of the prid or in decyphering it...

[mc12345678]

Happened for items in that original category as well as the 4 Seasons Summer (Kuniyoshi) product found in the summer of elegance 2015 category... So not specifically category dependent, but evidenced in the one category..

Btw, suggest adding a default, display only attribute to your attribute selection with something like "Please choose a size..." Or some other wording so that adding the item to the cart immediately upon display doesn't always result in the smallest size and potential returns... Ideally the template supports displaying the resulting message to do just that "Please choose a size..." Or whatever words have been chosen.

[lruskauff]

I noticed that one order from a customer came in and the amount they were charged for an item was $0.00. The item was not free, though. I went behind the scenes and looked at the product and the attributes and it all looked fine. I tried to duplicate the problem and it did duplicate (the first item in the cart came up as $0.00). I deleted that cart and tried to make it happen again, it would not. Everything worked well from then on.

When you said you were able to replicate the problem, what do u mean? Did u put the order in as a new order? Did you log in as that customer? Did u replicate it exactly?

I'm trying to replicate it but no luck yet. I thought MC meant he had replicated the error .

lrusk