Customer Not Being Charged For One Item On Their Order-Random Problem

[fabienne]

HI. I had quite a few things to do and now I am back. I was looking through my inbox and trash and didn't see any notices that there was more activity. Perhaps you have to specify that you want a notice each time you respond to a thread. I don't know but I did put a request for notice on now on this response.

First, the question asked by RodG (and I had not observed this BUT it is very important): The two times the customer was not charged for product both had no size specified for the product. So, the name of the product was stated but not the size.

Second, I do not have a module called Stock by Attribute installed under the "Modules" setting in my admin panel. Third, IruskI was able to replicate the problem. However, I thought I would try it again and went back tried again and failed. I have not been able to replicate it since and it has not reappeared since the last time it happened which was on 7/21/2015. I signed in as myself (I have a "regular customer" account to try out solutions to problems, etc.).
But the obvious point of no size showing up in the two orders which were $0.00 is perplexing and real. Both should have turned up as some size (probably 6ml).