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  1. #1
    Join Date
    Sep 2015
    Location
    Belgium
    Posts
    1
    Plugin Contributions
    0

    Default Website down HELP

    Hi there,

    I'am not so good in English

    But my website is down and giving the following reason:

    Sorry!
    There seems to be a problem connecting to our database. Please give us a few minutes to remedy the problem. Thank you.


    What can i do ???? please somebody help me, this site is my fulltime job and can't a day without it.
    I don't exactly which version i have

    Thank you

  2. #2
    Join Date
    Jan 2004
    Posts
    66,443
    Plugin Contributions
    279

    Default Re: Website down HELP

    Quote Originally Posted by daniellevv View Post
    Sorry!
    There seems to be a problem connecting to our database. Please give us a few minutes to remedy the problem. Thank you.
    This FAQ article explains the most common causes: Sorry! There seems to be a problem connecting to our database
    .

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  3. #3
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    13,874
    Plugin Contributions
    96

    Default Re: Website down HELP

    You can determine which version of Zen Cart you are running by using either an FTP program (like WinSCP) or your cPanel's file manager to view the file /includes/version.php.

    You'll also need to understand what PHP (and possibly mySQL) version you're currently using. Create a file named check_version.php that contains:
    Code:
    <?php phpinfo ();
    Place that file at the root of your store's hosted file system and then use your browser to navigate to www.yourstore.com/check_version.php. That output will tell you which PHP version is active and a bunch of other information. Remember to delete that file once you've retrieved the information.

    You'll need to review the database "credentials" in your two configure.php files (/YOUR_ADMIN/includes/configure.php and /includes/configure.php), making sure that they match the credentials configured in your web-host's cPanel.

 

 

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