Website down HELP

[daniellevv]

Hi there,

I'am not so good in English

But my website is down and giving the following reason:

Sorry!
There seems to be a problem connecting to our database. Please give us a few minutes to remedy the problem. Thank you.


What can i do ???? please somebody help me, this site is my fulltime job and can't a day without it.
I don't exactly which version i have

Thank you

[DrByte]

Sorry!
There seems to be a problem connecting to our database. Please give us a few minutes to remedy the problem. Thank you.

This FAQ article explains the most common causes: Sorry! There seems to be a problem connecting to our database

[lat9]

You can determine which version of Zen Cart you are running by using either an FTP program (like WinSCP) or your cPanel's file manager to view the file /includes/version.php.

You'll also need to understand what PHP (and possibly mySQL) version you're currently using. Create a file named check_version.php that contains:

<?php phpinfo ();

Place that file at the root of your store's hosted file system and then use your browser to navigate to www.yourstore.com/check_version.php. That output will tell you which PHP version is active and a bunch of other information. Remember to delete that file once you've retrieved the information.

You'll need to review the database "credentials" in your two configure.php files (/YOUR_ADMIN/includes/configure.php and /includes/configure.php), making sure that they match the credentials configured in your web-host's cPanel.