Customer can't login.

[mc12345678]

PHP version?

Plugins installed?

[daffy]

Just a suggestion... when a customer can't login and efforts to help that customer fail, I delete the account and let them start fresh. They're happy with that.

[Serious]

Doesn't that also delete their purchase history?

[lhungil]

Thru phpMyadmin. Found the customer and deleted the string and typed in a new password.

As mentioned by mc12345678, this will not work. Zen Cart 1.5.4 does not store passwords as plain text (or even a simple MD5) in the database. Zen Cart encrypts the password based upon a number of different factors (including the version of PHP installed on the server).


So the best way to "reset" a password is to use the "password reset" form which internally calls Zen Cart functions to generate (and encrypt) a new password, save it in the database, and email the new "temporary" password to the registered email address. This is the preferred method and in general provides better security for the customer.

Or if you can log in as the user via a web browser (by using a tool such as Encrypted Master Password) and then change the account password.

Or one could try the Reset Client Password from Admin plugin.