Pricing and Free Shipping missing

[SilverHD]

Hello:

I don't know where else to place this post. I put it in templates thread, but apparently it isn't a template problem. I was asked to look into my error logs but I have never done that. I looked but I don't know heads or tails from that, so I don't know what to do to correct this problem. I had placed a screen shot of the situation there so I will include it here:



Here is the address if the page: http://mygiftfair.com/index.php?main...products_id=12

Everything from the admin end seems to be fine including all the pricing and the free shipping. It just doesn't make it to the cart???

Any help would be appreciated.

Thanks,

Silver

[kobra]

Try switching to template to the classic template to see if this is template related

[Ajeh]

It seems to go into the cart fine in both FireFox and IE ... you appear to have it set to not show the cart after it is added to the cart ...

Check the setting in the Configuration ... My Store ... for:

Display Cart After Adding Product
Display the shopping cart after adding a product (or return back to their origin)

true
false

[SilverHD]

Linda:

No, that is set to True. Does not make any sense?? And I am using Firefox

Silver

[SilverHD]

I switched it back to classic to your suggestion and still no pricing or free shipping??? Still stumped. It is apparently not template related.

Silver

[lruskauff]

What do you have store status set to in configuration?

Also, your problem is the missing price on the product page?

[lruskauff]

i just created a fake customer, you might want to delete me. i was able to put the guitar in my shopping cart and i saw zero shipping, so i guess that you fixed it?

lruskauff

[lruskauff]

hello again
i was looking around on my ipad on the products page and can see an error but i can tell what it is. look in your logs directory for an error file and post the contents please.
lrusk

[Ajeh]

Today when I add to the cart it switches to the shopping_cart and shows the Free Shipping and if I create an account I get the Free Shipping on the checkout_shipping page without a problem ...

[SilverHD]

I am still puzzled as to what is going on. I really would rather that the cart showed "free shipping" upfront without a potential customer having to login, other wise, they may not become a customer. Obviously, "free shipping" and a "good price" are enticing. For that reason, I want the pricing to show regardless. As to the log files that were mentioned, as I said, I have never done that before therefore don't have the knowledge. So I am still confused about this whole thing, but thanks to everyone who is trying to help with this.

Silver