Site Down, Storefront Pages Blank But Admin Fine

[wndbne]

I recently ran into a problem with all my store front pages producing a blank white screen, no page source data, etc..

This seems to have occurred out of the blue, as I have not made any code changes or edits since last time site was fully operational about 5 days ago when last sale went through.. and I only noticed the issue yesterday, NOV-03-2015, when unable to access any store front pages, no errors, only blank white screen.. called host and they indicated no issues on their end..

The Admin Panel end is working without issue, and I tried implementing the Debug Error Logging Utility, but can't seem to produce any error files in cache folder, only see past AIM debug logs..

I'm currently running an older version ZenCart 1.3.8a; PHP Version 5.2.17; MySQL 5.0.96-log; site has been running since 2008

store address:
www.thekitebuddy.com/store

Any help in pointing me in the right direction to get my site back up and running would be much appreciated.. many thanks

[lruskauff]

Hi
So what changed 5 days ago?

See if this helps :
https://www.zen-cart.com/content.php...t-of-a-page%29

Lruskauff

[wndbne]

Hi
So what changed 5 days ago?

See if this helps :
https://www.zen-cart.com/content.php...t-of-a-page%29

Lruskauff

Thanks for the link.. I had come across that page, but no changes were made to site and dont seem to have any error logs..

I didn't change anything on site or admin since was last working --which is making this one a mystery for me, not sure where to look..

[lruskauff]

I'd start at the beginning. First ask your host if any changes were made (like new php, etc). Then, start comparing files to your backup (do you have one?). Oh, sorry, just saw that you called your host so cross that one out.

Check your configure.php files (the one in the includes/) Make sure that hasn't changed. Switch back to the default template to see if that shows anything. If it does, then that narrows the error file down to your template files.

L

[wndbne]

I'd start at the beginning. First ask your host if any changes were made (like new php, etc). Then, start comparing files to your backup (do you have one?). Oh, sorry, just saw that you called your host so cross that one out.

Check your configure.php files (the one in the includes/) Make sure that hasn't changed. Switch back to the default template to see if that shows anything. If it does, then that narrows the error file down to your template files.

L

Thanks again, I checked the configure.php files and all same, did a quick check of file update dates to check if any files were updated since issue date and didnt see any..

Guess I have to check through files and compare to an older back up as suggested --was hoping for a possible obvious easy issue since I didn't change anything.. thanks again..

[mc12345678]

Well, the most obvious thing would be that the PHP version changed upward as a part of the host maintaining their software up to standard. The next would be a possible hack on the site because of the known insecurities of the ZC version reported in use (1.3.8a)...

[kobra]

Copy this code into your file editor save it as "phpinfo.php" and ftp it to the root of your site
then load it
www dot thekitebuddy dot com/phpinfo.php

<?php
//Show all information about PHP
phpinfo();
?>

Check for the php version

[carlwhat]

that information should be available on the admin (which the OP said was still up...)

admin -> tools -> server/version info...

[wndbne]

Many thanks for the help.. I ran the php info code and was the same as on admin: PHP Version 5.2.17 (ZenCart 1.3.8a)

I had run into a PHP version issue about a year ago, installed the php patches and has been up and running since.. but possibly something has changed recently..

I wasn't able to find any issues with files, and DB seems fine (admin working), so with the suggestions regarding php version, I'm hoping an upgrade to latest ZenCart Version may fix..

[carlwhat]

one of the first files to load is: includes/application/top

within that file you can add the following line:

die(__FILE__ . ':' . __LINE__);

then reload your home page and you can see whether you are making it to within that file. there should be a statement with the file and line number from that file.

if you are not getting to there, the problem may be within your .htaccess file.

good luck!