email confirmations missing

[geoffreykilts]

Hi Guys, after working fine for months, the email confirmations of orders placed seem to be going missing, but in a patchy fashion. No settings have been changed I think, but one customer got no confirmation email, and neither did our two addresses which should get them, I ran a test purchase and all emails appeared correctly, the next customer did receive an email, but not our own two addresses.
Anyone experienced a similar problem?
All the best
Alasdair Macleod

[kobra]

the next customer did receive an email, but not our own two addresses

If ZenCart is creating the emails then it's job is complete - it is then up to your MTA(mail transport agent) to deliver them
To troubleshoot this set this yo on admin > config > email options > email archive

You might also get the email archive plugin from the link above to be able to view these in your admin

REMEMBER to turn this off once fixed as it will bloat your DB quickly

You might also provide additional information in posting tips above when you respond along with your current E-Mail Transport Method

[frank18]

.....

REMEMBER to turn this off once fixed as it will bloat your DB quickly...

If you need to keep track of your emails for some time, say 6 or 12 months, just to retain some 'evidence' in case of customer complaints, you can always install the E-mail Archive Manager available here: https://www.zen-cart.com/downloads.php?do=file&id=101

It is a useful tool which lets you trim the archive periodically, ie delete all email older than 1, 6 or 12 months so your DB does not get bloated.

[geoffreykilts]

Thanks for your replies, Email Archive manager says they're being sent out, ETM is PHP; but still haven't got a real explanation of what's going missing. I've asked our ISP if they can check what's happening to the email traffic, guess i'll wait and see!
Alasdair