Contact Form no longer working, all other site mail are ok (Orders,new customers ecc)

**Joe Schiaffi** · 6 Dec 2015, 03:34 PM

Hi there,

Unfortunately I've realized (thanks to some customers that informed me) that my contact us form is no longer working: if you try, you are continuosely sent to the form page, nothing is sent.
This while all other site mail (orders confirmations, new customers, and so) are ok.

I've searched the forum and googled the problem, but all solutions suggested (mail configuration, changing mail function type) were not working for me, so I'm asking for some help.

The site URL is: www.jollyrogerbay.it the contact us form is "Contattaci"

Thanks in advance

**lat9** · 6 Dec 2015, 04:01 PM

You've got some major issues with your site's page-rendering. Viewing either the home-page or the contact_us page, and then using my browser's "View Source", I see the following at the start of each page:

Code:

</head>

<div id="bollinoblu"><a href="http://www.jollyrogerbay.it/store/about_us"><img src="http://www.jollyrogerbay.it/store/includes/templates/carlisle_fresh/bollinoblu.png"></a></div>

<div id="bollinorosso"><a href="http://www.jollyrogerbay.it/store/about_us"><img src="http://www.jollyrogerbay.it/store/includes/templates/carlisle_fresh/bollinorosso.png"></a></div>

<div id="pulsantespedizione"><img src="http://www.jollyrogerbay.it/store/images/banners/spedizionigratuite.png"></div>

<div id="barrasmartphone"><img src="http://www.jollyrogerbay.it/store/includes/templates/carlisle_fresh/images/infosmart.png"></div>

<div id="navigationNUOVA"><a href="http://www.jollyrogerbay.it">HOME</a><img src="http://www.jollyrogerbay.it/store/includes/templates/carlisle_fresh/trasp.png"><a href="http://www.jollyrogerbay.it/store/index.php?main_page=about_us">CHI SIAMO</a><img src="http://www.jollyrogerbay.it/store/includes/templates/carlisle_fresh/trasp.png"><a href="http://www.jollyrogerbay.it/store/index.php?main_page=login">AREA UTENTE</a><img src="http://www.jollyrogerbay.it/store/includes/templates/carlisle_fresh/trasp.png"><a href="http://www.jollyrogerbay.it/store/index.php?main_page=products_new">NOVITA'</a><img src="http://www.jollyrogerbay.it/store/includes/templates/carlisle_fresh/trasp.png"><a href="http://www.jollyrogerbay.it/store/index.php?main_page=specials">OFFERTE</a><img src="http://www.jollyrogerbay.it/store/includes/templates/carlisle_fresh/trasp.png"><a href="http://www.jollyrogerbay.it/store/index.php?main_page=contact_us">CONTATTI</a><img src="http://www.jollyrogerbay.it/store/includes/templates/carlisle_fresh/trasp.png"><a href="http://www.jollyrogerbay.it/store/index.php?main_page=shippinginfo">SPEDIZIONI</a><img src="http://www.jollyrogerbay.it/store/includes/templates/carlisle_fresh/trasp.png"><a href="http://www.jollyrogerbay.it/store/index.php?main_page=page_4">FEEDBACK</a><img src="http://www.jollyrogerbay.it/store/images/banners/traspa.png"><a href="http://www.facebook.com/jollyrogerbay"><img src="http://www.jollyrogerbay.it/store/images/banners/facebooksmall.png"></a><a href="http://twitter.com/JRBVideogames"><img src="http://www.jollyrogerbay.it/store/images/banners/twittersmall.png"></a><a href="http://www.youtube.com/user/jollyrogerbaygames"><img src="http://www.jollyrogerbay.it/store/images/banners/youtubesmall.png"></a><img src="http://www.jollyrogerbay.it/store/images/banners/traspa.png"><img src="http://www.jollyrogerbay.it/store/images/banners/numasssmall.png"><img src="http://www.jollyrogerbay.it/store/images/banners/traspa.png"><img src="http://www.jollyrogerbay.it/store/images/banners/iconepostepaypaypal.png"><img src="http://www.jollyrogerbay.it/store/images/banners/iconasda.png"></diV>

See how there's no <body> tag? That tag winds up below all the extraneous div's and links identified above, with all that unwanted content repeated.

That's the source of the issue on your contact-us page.

**Joe Schiaffi** · 6 Dec 2015, 04:15 PM

Hi there,

thanks really a lot for your precious help: the BODY tag was missing in all the pages, I've managed to add it, but sadly the contact page still doesn't work

It has the same problem than before, I really cannot figure it out

**lat9** · 6 Dec 2015, 05:23 PM

Unfortunately, it's more than just adding the <body> tag; if you look further down in the generated HTML for each page, there is a <body> tag already. That's breaking your contact_us page (and possibly others).

It looks like your template's common/tpl_main_page.php or common/html_header.php is including a section of code (unwanted) prior to the properly-coded <body> tag at the start of the tpl_main_page.php module.

**Joe Schiaffi** · 6 Dec 2015, 05:46 PM

Thanks again for your time,

I've seen that a Body Tag was already there and there was a lot of code outside the Body tag (instead inside it), I've changed and moved that code and moved inside the Body tag, it's still not working because I think i need some more work on it but I can't figure it out what else I have to move

**frank18** · 7 Dec 2015, 05:41 AM

Originally Posted by Joe Schiaffi

Hi there,

Unfortunately I've realized (thanks to some customers that informed me) that my contact us form is no longer working: if you try, you are continuosely sent to the form page, nothing is sent.
This while all other site mail (orders confirmations, new customers, and so) are ok.

I've searched the forum and googled the problem, but all solutions suggested (mail configuration, changing mail function type) were not working for me, so I'm asking for some help.

The site URL is: www.jollyrogerbay.it the contact us form is "Contattaci"

Thanks in advance

Did you make any changes recently?

**carlwhat** · 7 Dec 2015, 07:43 AM

joe,
as some have stated, you have some problems with the html on your site. the other emails are generated in the background after completion of a specific event, ie create a customer account, successfully checkout an order, etc. the contact us page is a form, and if you have problems with the html form elements, the contact us page will not work.

i've looked at the main page of your site and attempted to validate it using an on-line html validator. you can see the results here:

https://goo.gl/2XfWye

while all errors being reported do not necessarily need to be cleaned up, i would suggest making a real attempt. 1129 errors and 1463 warnings is not good; and while it may seem intimidating at first, i have a feeling you can clean up a lot of it rather quickly.

the contact us page similarly has 970 errors and 1184 warnings. see:

https://goo.gl/gl4cZc

i think once you clean those errors up, it will be far easier to troubleshoot why your form is not sending an email to you.

good luck!

**Joe Schiaffi** · 7 Dec 2015, 04:30 PM

I didn't imagined that there would be so much html errors in the pages code. I've checked and a part of them are from the basic code of my template (other than other code I wrote).

So, now I'm gonna work on it, The important thing is that now thanks to you I know for sure that it''s an HTML error and not webserver related.

thanks a lot for the help to everyone

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