Suddenly having problem with client login

[Laki]

Hi,

I have problem with login / register page on my website because of login time out. My existing clients aren't able to login as well as new ones who aren't able to register getting the message "login session has expired". This means they can't access their profile or login to make a purchase. This problem has appeared recently for the first time.

Does anyone know why this happen and how to fix this serious issue?

Thank you.

[Laki]

Let me provide you with more details about the problem explained above.
I can login to my admin area regularly and work in. As I said the problem appears only with login/register page in all browsers.
I've found topics on the forum with similar problem and have tried some of suggestions that I found there but haven't fixed my problem.

[Ajeh]

Answering the Posting Tips are always a help ...

Have you an URL to your site?

[Laki]

Thanks Ajeh :))

This is URL: http://com-shop.me/
This is login page http://com-shop.me/index.php?main_pa...in&language=en
(I provided you with the login page on English)


One thing in addition to my previous explanation of the problem. I set up URL of my store as the primary domain on my hosting instead of other website few days ago. This is the only Zen cart website On the hosting. Few others are WordPress blogs.

In the meantime I haven't installed any plugin or made changes in the configuration settings. I can login to admin area but my can't login as a customer on the website or register. When I try to do it I get a message that the session has expired.

Best,

[DrByte]

This is not a login problem. It's a session problem ... caused by incorrect cookies.

Your store is setting the session cookie incorrectly. The Cookie Path is getting set to /ComShop ... as though you're trying to tell it that the store is in a subfolder.

Are you using Apache?
Do you have some .htaccess rules that are interfering?
If your admin is working fine, then you've probably got different .htaccess translations in the admin folder vs the non-admin area.

If you're not using Apache, do you have other rules configured in your webserver engine with how the domain is configured? (Did you "copy" the domain config from the other server, instead of setting it up bespoke on the new server so that the new domain config is untainted by the old server config?)

[Laki]

I'm using Appache.

The store is in public_html/ComShop folder. The .htaccess files in non-admin and admin area within ComShop folder haven't been edited. But there is .htaccess file in public_html folder that has recently been edited when this domain (com-shop.me) was set up as primary on the hosting. I think this is edited in the .htaccess file in public_html folder:

RewriteEngine on
RewriteCond %{HTTP_HOST} ^(www.)?com-shop.me$
RewriteCond %{REQUEST_URI} !^/ComShop/
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^(.*)$ /ComShop/$1
RewriteCond %{HTTP_HOST} ^(www.)?com-shop.me$
RewriteRule ^(/)?$ ComShop/index.php [L]

If you need .htaccess files from ComShop folder to have a look I'll show its code.