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  1. #1
    Join Date
    Apr 2012
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    37
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    1

    Default Send Mail To Customers from Admin times out

    When sending mail to more than one customer the Send Mail feature times out, though a very few unknown number of customers receive the email. This occurred when I was on v1.5.0 and persists now that I'm on 1.5.4. I have ran Check Data base and no errors are exist. Suggestions would be appreciated. This was not the case back when I first installed ZenCart, but started when I got to around 600-800 customers. I now have around 3,000 customers and would like to communicate with them.

  2. #2
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,755
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    9

    Default Re: Send Mail To Customers from Admin times out

    I now have around 3,000 customers and would like to communicate with them
    If you are attempting to use your hosting account to advertise your products then this is most likely not allowed
    It is advertisement and should be treated as such just as if you had to snail mail a flyer to your 3,000 customers with a stamp

    You should look into a contact service like mail chimp or the like

    You are most likely limited to the number of emails per hour by your host and why it appears that it is timing out
    Zen-Venom Get Bitten

  3. #3
    Join Date
    Apr 2012
    Posts
    37
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    1

    Default Re: Send Mail To Customers from Admin times out

    The following resolve this issue:
    Log into WHM here: http://YOURSITE.com/whm

    username: root
    Password: this can be set from cPanel under the "Server" tab using "Access Manager"
    (If you land on a "featured showcase" page click the "Exit to WHM" button)

    Click on Service Configuration >PHP Configuration Editor and ensure that all limits are high enough so that isn't timing it out.

    Then go to: Service Configuration >Configure PHP and suEXEC -- and set the php 5 handler to suphp if its not already and see if the same things happens.

  4. #4
    Join Date
    Apr 2012
    Posts
    37
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    Default Re: Send Mail To Customers from Admin times out

    Both timeout values for 3000 customers ended up being 1000.

  5. #5
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,755
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    9

    Default Re: Send Mail To Customers from Admin times out

    Log into WHM here:
    The fact that you are using your own server with root access would have been important information for you to have provided
    Zen-Venom Get Bitten

 

 

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