Password Forgotten - Error: The Email Address was not found in our records;

[mc12345678]

Hi DrByte,

She paid using AMEX not through Paypal. The only addon we had installed altering checkout was COWOA. I could get her to create a new account but was hoping to avoid that path...

Thanks for the reply.

Paul

If not through PayPal to accept the use of AMEX, what payment processor was used?

[lat9]

Just to note that the message

Error: The Email Address was not found in our records; please try again.

doesn't come from Zen Cart core code. There might be something else going on in your store's password_forgotten page's handling.

[kcb410]

If not through PayPal to accept the use of AMEX, what payment processor was used?

We use Beanstream.