Inactive Customer on Who's Online!

[RodG]

But my Inactive Since Arrival is at 540s is to long.

That's only 9minutes, which I don't think is particularly too long. The customer may be middway through shopping and got distracted by a phone call or someone at the door.

They could even be looking at several sites to compare prices, etc (with an open window to your store, perhaps even with products in thier cart - A premature disconnect because you think they should complete the transaction in <9mins could cause a loss of sales).

How can can I change that to 60s?

You'll need to edit the whos_online.php file.

I also had a Customer been in active for 20 minutes on the last click. I thought if this customer left the website and the customer should be removed in 9 minutes according to Who's Online in the Admin area.

Active or inactive? If active as stated then no, it won't be removed - it should only do this after 9mins of inactivity.

Cheers
RodG