Installation stalls on email input

[cobaltcat]

Installing 1.5.5. At the Admin Setup page. I input the Admin Superuser email address, but when I click the continue button, it tells me I need to "use the required format." There's nothing wrong with the address. I've tried using three different addresses, still not accepting it.

[DrByte]

Given that you've used "3 different addresses", I'm assuming they don't all contain strange characters, etc. SO, that sounds like something's interfering with the javascript validator.
And, while I'd definitely like to find out exactly what's causing it, if you're just wanting to "get started" and jump to the Admin, you can do that and use the default admin username of "Admin" and password of "admin". It'll ask you to reset that password, and then you can go to the Admins menu and change/set the username/email manually there. You'll also want to manually set the 10 notifications email addresses in the Admin->Configuration->Email Options screen.

If you're interested in troubleshooting further, I'd like to see some screenshots, and perhaps even have the URL to that page to do some live debug research with it from my own browser. You could send that via forum Private Message.
I'd also like to know which browser you're using when you're seeing this.

[cobaltcat]

That's correct, the emails do not contain any odd characters, they are legit email addresses.

This is happening during the install process, so I can't get by it. I've tried using Firefox, Safari, Chrome & Opera. In all but Opera, I can't get past the first install screen, the Continue button doesn't work.

Here is a screen shot in Opera, showing the error message.

[DrByte]

Odd. I can't trigger either of those problems on any of those same browsers.

2 suggestions:

1. Given that you say you're having other problems with multiple browsers, it makes me wonder if perhaps the zc_install folder didn't fully upload properly and perhaps some files are missing/damaged.
Could you re-upload the whole folder and test again, including the "first page problem in other browsers".

2. You could also try editing zc_install/includes/templates/common/tpl_main_page.php ... on line 66 is the email pattern. Take that line out (don't just comment it out), and see if it properly falls back to another validation pattern.


What's particularly interesting about the message you're seeing, is that the phrase "Please use the required format" doesn't exist anywhere in Zen Cart or any of the javascript libraries it uses.

[cobaltcat]

I deleted that folder and re-uploaded it, but it didn't make any difference. Same with editing the tpl_main_page.php file, no joy. I may just have to wait til my cPanel offers the latest version and install it from there. Thanks for the help, everyone!

[DrByte]

Very unusual.

You could carry on by logging into your Admin, as I described in my first post above. I'd be curious if you experience any other anomalies when doing that.