Order Comments Status/Update Boilerplate

[DrByte]

That's right! Having a running commentary that both parties receive (owner and customer) keeps everyone on the same page.

The Boilerplate solution is for canned messages. My client thought we used to have the ability to make an order comment and when it is stored in orders, there would be a button to the right of each comment that would move it to Customer Comments, the editor below the order comments.

I couldn't find anything like that.

You might be thinking of "Admin Notes". I don't know if that plugin has been updated in awhile though.

But, as swguy mentions, using a CRM application alongside might give you even more benefit than patching features onto the store.

[Carbonless]

I previously had posted that this worked with 1.5.7b... and it did ONLY because I overwrote the admin/orders.php file with 1.5.6 version. Which broke several new features with 1.5.7b in the orders admin.

After merging the 3 comments from the Boiler plate orders.php file with 1.5.7b orders.php file, the Boiler plate allows you to define the comments, the comments display as a selection in the order, but do NOT load when selected.

Currently is NOT functioning with 1.5.7b

[n8pbm]

I previously had posted that this worked with 1.5.7b... and it did ONLY because I overwrote the admin/orders.php file with 1.5.6 version. Which broke several new features with 1.5.7b in the orders admin.

After merging the 3 comments from the Boiler plate orders.php file with 1.5.7b orders.php file, the Boiler plate allows you to define the comments, the comments display as a selection in the order, but do NOT load when selected.

Currently is NOT functioning with 1.5.7b

Any chance you resolved this? I am trying to merge the two files together but have the same issue. I can select the comments in the dropdown but they do not populate the comments section. I am sure it is where the changes are placed but the 1.5.7c orders.php file is very different than the one included in the mod. I just do not know enough to figure it out.

[swguy]

OK this plugin has been updated for 1.5.7.

[n8pbm]

OK this plugin has been updated for 1.5.7.

Thank you, It worked perfectly.

[n8pbm]

I may have spoken too soon.

The comments load into the comments box fine. However when you update the order the email sends but the comments do not show. When the comments are added, you cannot change or add to the comments and the comment box appears frozen.

Thank you

[swguy]

I did this work very late at night - it might need a bit more effort.
Are you using CKEditor or plain text?