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  1. #1
    Join Date
    Dec 2010
    Posts
    1
    Plugin Contributions
    0

    Default Not Receiving Acknowledgement Email

    We were receiving acknowledgementr emails with each order. For the last week we are receiveng from our gateway authorize.net but not from Zencart www.mybandshop.com.

    Please reply with help.

    Thank you!

  2. #2
    Join Date
    Jul 2012
    Posts
    16,816
    Plugin Contributions
    17

    Default Re: Not Receiving Acknowledgement Email

    So what has changed at your site in the last week? Was there a necessary/needed upgrade in PHP?

    Is your mailbox full that is used to transfer the email?

    Have you enabled email logging and installed the email manager plugin to validate that ZC is generating the emails?

    What method of email protocol is being used?

    What is the extension of the email (ie. Google, yahoo, your domain)?

    I believe there is an entire faq on email troubleshooting.
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

 

 

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