Authorize.net AIM Error 60 SSL certificate problem: unable to get local issuer

[Jac Web]

Hello everyone,

I have read many threads related to this type of error in the log that we are receiving:
60 SSL certificate problem: unable to get local issuer certificate

And this showing on the front end during checkout:
Unable to process payment due to a communications error. You may try again or contact us for assistance. (60)

However I can't seem to resolve this, and I am wondering if the newest version of Zen Cart also has a slightly different procedure than previous older threads instructions.

The site is working fine although it is using an older version of Zencart and the owners are not ready to overhaul it yet. It has 1.3.9e. I did follow advise to download the most recent version of Zen cart and replace the payment module files with the new ones. That is done for the authorizenet_aim.php files.

I did run the curltest and the communications is showing positive. It does use a shared SSL certificate, but even with that url the connection was good.

The error that did show up was related to the Authorized.net login maybe not being correct (see below). So I had the owners go through Authorize.net several times to double check the login and even get a new transaction key and resave it to zen cart settings.
The authorize.net aim module is activated in Zen Cart.
It has a unique sort order number.
SSL is true with the right path in config (but it's shared SSL cert).
Production mode on both authorize.net side and website side.
The log file is always the same error.

This is a copy of our curltest:

COMMUNICATIONS TEST OKAY.
You may see error information below, but that information simply confirms that the server actually responded, which means communications is open.
Array
(
    [url] => "https://secure.authorize.net/gateway/transact.dll"
    [content_type] => text/html; charset=ISO-8859-1
    [http_code] => 200
    [header_size] => 457
    [request_size] => 224
    [filetime] => -1
    [ssl_verify_result] => 20
    [redirect_count] => 0
    [total_time] => 0.169166
    [namelookup_time] => 0.000667
    [connect_time] => 0.036618
    [pretransfer_time] => 0.119901
    [size_upload] => 37
    [size_download] => 151
    [speed_download] => 892
    [speed_upload] => 218
    [download_content_length] => 151
    [upload_content_length] => 37
    [starttransfer_time] => 0.168987
    [redirect_time] => 0
)


The following errors have occurred.

(13) The merchant login ID or password is invalid or the account is inactive.

EOF

I have asked our server admin to check again for any SSL issues. But I am not sure what else to try and look at. Some instructions I found in threads were a bit older and suggested pem files that I am not sure I need.

Thanks in advance.
Jac

[DrByte]

Two things to try:

a) grab the curltester.php script from v155 and see what it reports back, particularly for the AIM results (it shows results for every destination, not just AIM)

b) in your AIM module PHP file, try changing "secure.authorize.net" to "secure2.authorize.net" just in case there's something awry with their interim support of the old systems while they're migrating to new tools.