One-Page Checkout [Support Thread]

[mydanilo]

strange thing I have not noticed before. Might have done this myself when merging. So when I place an order I come to the one page checkout page. All looks as I expect. I fill in credit card info and press confirm order button and it gets me to a 2nd page with all order info on it and card info and such and wants me to confirm again? Is this normal? I use PayPal Pro payment module.

When I tested on the test site I used mainly the money order payment module to testing and this second confirmation page never shows.

Now this one page checkout is suddenly a two page checkout? I am confused.

[mydanilo]

Just want to add I am on 155e using modified Winchester responsive. COWOA is installed. Payment mods are PayPal Pro and PayPal Express.

[lat9]

strange thing I have not noticed before. Might have done this myself when merging. So when I place an order I come to the one page checkout page. All looks as I expect. I fill in credit card info and press confirm order button and it gets me to a 2nd page with all order info on it and card info and such and wants me to confirm again? Is this normal? I use PayPal Pro payment module.

When I tested on the test site I used mainly the money order payment module to testing and this second confirmation page never shows.

Now this one page checkout is suddenly a two page checkout? I am confused.

Just want to add I am on 155e using modified Winchester responsive. COWOA is installed. Payment mods are PayPal Pro and PayPal Express.

That's to be expected. PayPal Payments Pro, like Authorize.net/AIM, collects credit-card data on-site; that's where the additional confirmation page for those payment methods comes from.

[mydanilo]

I'm not just getting the confirmation page, I am prompted to confirm a second time. Really confusing and easy to miss that another time the confirm button needs to be pressed. Then the 3rd page is the actual confirmation that order was placed.

[mydanilo]

Let me ask this and please confirm it this is how the checkout flow should be with One_Page Checkout.

Item in shopping cart, now pressing checkout
Step 1 - Login page - ether choose returning customer, guest checkout, or new customer, fill in info and now pressing continue
Step 2 - Checkout page - this is now the new one page checkout page. I choose shipping method and fill in my credit card info in payment box. At bottom of screen is my cart summary all correct. I press the Confirm Order button (just below button we have this text: Upon order-submittal, a confirmation email will be sent to dxxxxxss######################). Here I would expect by pressing button that my card is getting charged and I will see the order confirmation page. But let's see.
Step 3 - Review and Confirm - Didn't we just do this? Why this extra step? This page looks like an order confirmation and we could loose many orders right here. Unless I scroll to the bottom of the page and read: "Final Step - continue to submit your order. Thank you!" Then have to press button Confirm Order.
Step (or page) 4 - Order Confirmation page. Order complete.

Is this how it is supposed to work? Or did I merge code wrong and ended up with one more step to confirm order? Looks like I only consolidated shipping and payment info on one page. The rest is still all the steps from the original checkout process. So I am saving one step... can't be right.

[lat9]

@mydanilo, that's the way it (currently) works for those payment methods that "collect credit card data on-site", like PayPal Payments Pro.

I've got an active change-request open for the OPC to change the initial "wording" on that confirm-order button for payment methods like this, specifically to reduce customer confusion.

[mydanilo]

I will make the changes in wording and button so I can go live with it. Thought something was wrong. Thanks for clarifying.