One-Page Checkout [Support Thread]

[lat9]

@DTomlinson, was it that the customer tried to create an order that contained a Gift Certificate or that the customer tried to use a GC to make that purchase?

I successfully ordered a GC (albeit using the Check/Money Order payment method) and then used that GC (after release) to make an OPC purchase.

[DTomlinson]

@DTomlinson, was it that the customer tried to create an order that contained a Gift Certificate or that the customer tried to use a GC to make that purchase?

I successfully ordered a GC (albeit using the Check/Money Order payment method) and then used that GC (after release) to make an OPC purchase.

Customer is trying to create an order that only contains a gift certificate. If it has real product in it it works fine!
Paying using a GC worked fine when there was real product included.
(my check/moneyorder is called "Call Back")

I just tried using my test account on both Firefox and Chrome with both not continuing past "Confirm"


Dan

[haredo]

155f fresh install
php: 7.1.24
OPC 2.0.5 munged from Git Hub

Created a product test order with OPC & Square was successful.
Dowloable pdf/zip file with OPC after clicking confirm the order, the curser just spins.
So no error logs were generated.
Turned off OPC to 3 page checkout and was successful.

Sent you a pm when you have time

Thanks,
Mark

[lat9]

155f fresh install
php: 7.1.24
OPC 2.0.5 munged from Git Hub

Created a product test order with OPC & Square was successful.
Dowloable pdf/zip file with OPC after clicking confirm the order, the curser just spins.
So no error logs were generated.
Turned off OPC to 3 page checkout and was successful.

Sent you a pm when you have time

Thanks,
Mark

Mark, is that product a "Product - General" type product or "Document - General"?

[haredo]

Cindy,
It is set up as Document - General

[haredo]

Cindy,
Upon further investigation it is set up as Document - General but I have created a Product - General to get a free download of the Brochure

[lat9]

Cindy,
It is set up as Document - General

My bad, @haredo ... is that 'Document - Product'? Does the issue occur during Guest checkout, 'normal' OPC or both?

[haredo]

Cindy,
OPC turned on
Category set up as Document - General called Printable Brochure
Product enabled under it called Document - Product which I have the pdf & zip of the brochure to download
When clicking confirm to order when logged in to download pdf/zip the cursor just spins and does not complete the order
Also using guest check out the cursor just spin and does not complete the order