One-Page Checkout [Support Thread]

[shags38]

Mike, no ideas but a couple of questions:

1. What credit card payment method is being used?
2. Does the same thing occur if you disable OPC and go through the built-in 3-page checkout?

Thanks for getting back to me so quickly Cindy -

1. Credit card is Visa
2. Works fine with OPC disabled and same credit card in built in 3 page process
3. Also works fine with OPC enabled and using checkout with PayPal

over to you

cheers,
Mike

possibly not recognizing that the card is issued in Australia?

[shags38]

Hi Cindy - should have done this earlier - is this error log of any help to you?

cheers, Mike

[15-Jun-2019 09:19:50 Australia/Sydney] Request URI: /ipn_main_handler.php, IP address: 173.0.81.1
#1  require() called at [/home/dazzlersharmonyn/public_html/includes/init_includes/init_ipn_postcfg.php:22]
#2  require(/home/dazzlersharmonyn/public_html/includes/init_includes/init_ipn_postcfg.php) called at [/home/dazzlersharmonyn/public_html/includes/autoload_func.php:48]
#3  require(/home/dazzlersharmonyn/public_html/includes/autoload_func.php) called at [/home/dazzlersharmonyn/public_html/includes/application_top.php:170]
#4  require(/home/dazzlersharmonyn/public_html/includes/application_top.php) called at [/home/dazzlersharmonyn/public_html/ipn_main_handler.php:114]
--> PHP Warning: require(/home/dazzlersharmonyn/public_html/includes/languages/englishcheckout_process.php): failed to open stream: No such file or directory in /home/dazzlersharmonyn/public_html/includes/init_includes/init_ipn_postcfg.php on line 22.

[15-Jun-2019 09:19:50 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/dazzlersharmonyn/public_html/includes/languages/englishcheckout_process.php' (include_path='.:/opt/alt/php73/usr/share/pear') in /home/dazzlersharmonyn/public_html/includes/init_includes/init_ipn_postcfg.php on line 22

[lat9]

Hi Cindy - should have done this earlier - is this error log of any help to you?

cheers, Mike

[15-Jun-2019 09:19:50 Australia/Sydney] Request URI: /ipn_main_handler.php, IP address: 173.0.81.1
#1  require() called at [/home/dazzlersharmonyn/public_html/includes/init_includes/init_ipn_postcfg.php:22]
#2  require(/home/dazzlersharmonyn/public_html/includes/init_includes/init_ipn_postcfg.php) called at [/home/dazzlersharmonyn/public_html/includes/autoload_func.php:48]
#3  require(/home/dazzlersharmonyn/public_html/includes/autoload_func.php) called at [/home/dazzlersharmonyn/public_html/includes/application_top.php:170]
#4  require(/home/dazzlersharmonyn/public_html/includes/application_top.php) called at [/home/dazzlersharmonyn/public_html/ipn_main_handler.php:114]
--> PHP Warning: require(/home/dazzlersharmonyn/public_html/includes/languages/englishcheckout_process.php): failed to open stream: No such file or directory in /home/dazzlersharmonyn/public_html/includes/init_includes/init_ipn_postcfg.php on line 22.

[15-Jun-2019 09:19:50 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/dazzlersharmonyn/public_html/includes/languages/englishcheckout_process.php' (include_path='.:/opt/alt/php73/usr/share/pear') in /home/dazzlersharmonyn/public_html/includes/init_includes/init_ipn_postcfg.php on line 22

Yes, I saw that on my website once I upgraded to v1.5.6b. The issue is a missing / in /includes/init_includes/init_ipn_postcfg.php on line 22. You'll need to change

require(zen_get_file_directory(DIR_FS_CATALOG . DIR_WS_LANGUAGES . $_SESSION['language'], 'checkout_process.php', 'false'));

to

require(zen_get_file_directory(DIR_FS_CATALOG . DIR_WS_LANGUAGES . $_SESSION['language'], '/checkout_process.php', 'false'));

I'll be submitting a PR to Zen Cart's 1.5.7 branch to provide future correction.

See this (https://github.com/zencart/zencart/pull/2442) PR for additional information.

[shags38]

Yes, I saw that on my website once I upgraded to v1.5.6b. The issue is a missing / in /includes/init_includes/init_ipn_postcfg.php on line 22. You'll need to change

require(zen_get_file_directory(DIR_FS_CATALOG . DIR_WS_LANGUAGES . $_SESSION['language'], 'checkout_process.php', 'false'));

to

require(zen_get_file_directory(DIR_FS_CATALOG . DIR_WS_LANGUAGES . $_SESSION['language'], '/checkout_process.php', 'false'));

I'll be submitting a PR to Zen Cart's 1.5.7 branch to provide future correction.

See this (https://github.com/zencart/zencart/pull/2442) PR for additional information.

Many thanks Cindy .... any developments on the initial problem I posted about .... (credit card type not accepted) ?? .... it is still happening and is the only thing holding me up now from launching the site

cheers,
Mike

[lat9]

Many thanks Cindy .... any developments on the initial problem I posted about .... (credit card type not accepted) ?? .... it is still happening and is the only thing holding me up now from launching the site

cheers,
Mike

Mike, you identified which credit-cart type is causing the issue but you haven't identified the payment method that is being used when the issue surfaces.

Are there any debug-logs created when the Visa-type card is rejected by that payment method?

[shags38]

Mike, you identified which credit-cart type is causing the issue but you haven't identified the payment method that is being used when the issue surfaces.

Are there any debug-logs created when the Visa-type card is rejected by that payment method?

Hi Cindy - payment method is Guest Checkout, Credit Card, when the error occurs. There aren't any error logs generated. Same credit card works fine with standard inbuilt checkout and when checkout with PayPal is selected with either inbuilt or Guest.

I only have PayPal active as the payment gateway - I do not use any other providers.

cheers,
Mike

p.s. altering that code fixed the error logs - thanks :)

[lat9]

Mike, which PayPal version are you using, e.g. paypalwpp (Express Checkout) or paypaldp (Payments Pro)? At what point in the checkout process does the message appear?