One-Page Checkout [Support Thread]

[lat9]

These are the rseults when its activated:

[Error] Failed to load resource: the server responded with a status of 500 (Internal Server Error) (success.png, line 0)
[Log] Missing #ottotal > div:first-child (jquery.checkout_one.min.js, line 5)
[Log] Missing #otshipping (jquery.checkout_one.min.js, line 5)
[Log] setFormSubmitButton, payment-module: moneyorder (jquery.checkout_one.min.js, line 5)
[Log] Showing "confirm" (jquery.checkout_one.min.js, line 5)
[Log] Setting orderConfirmed (0), submitter (null) (jquery.checkout_one.min.js, line 5)
[Log] jQuery version: 3.5.1 (jquery.checkout_one.min.js, line 5)
Attachment 19802

There's some kind of PHP-related error during the checkout; check your site's /logs sub-directory for additional information.

[mikestaps]

Currently running OPC 2.3.9, bootstrap 3.15., Zen 1.5.7c

I have had a weird "error" of sorts, and I'm not sure if it is something caused by OPC, or if it is an error with PayPal.

Yesterday I had a duplicate order that came through 2 seconds after the first. The below CURL log came through at the same exact time as the first order (personal information redacted by me with XXXX);

2021-11-10 02:46:50
-------------------
(live transaction) --> https://api-3t.paypal.com/nvp
Request Headers: 
Array
(
    [0] => Content-Type: text/namevalue
    [1] => X-VPS-Timeout: 90
    [2] => X-VPS-VIT-Client-Type: PHP/cURL
    [3] => X-VPS-VIT-Integration-Product: PHP::Zen Cart(R) - PayPal/NVP
    [4] => X-VPS-VIT-Integration-Version: 1.5.7
)


Request Parameters: {DoDirectPayment} 
Array
(
    [ACCT] => ************XXXXX
    [AMT] => 99.79
    [BUTTONSOURCE] => ZenCart-DP_us
    [CARDISSUE] => 
    [CITY] => Portland
    [COUNTRYCODE] => US
    [CREDITCARDTYPE] => Visa
    [CUSTOM] => DP-23021-1636577207
    [CVV2] => ***
    [EMAIL] => XXXXX
    [EXPDATE] => XXXXX
    [FIRSTNAME] => XXXXX
    [INVNUM] => 23021-1636577207-[sicassracingcom]
    [IPADDRESS] => 76.27.207.119
    [ITEMAMT] => 84.9
    [LASTNAME] => XXXXX
    [L_AMT0] => 44.95
    [L_AMT1] => 39.95
    [L_NAME0] => KTM Bar Mounted Hi/Lo/Off Headlight switch [316] Switch Type: 2005-20 KTM Factory Headlight *NOT 2007-20 EXC
    [L_NAME1] => KTM/HQV Front Brake Switch Kit - M10x1.00 [167]
    [L_NUMBER0] => 26-030T
    [L_NUMBER1] => 26-036
    [L_QTY0] => 1
    [L_QTY1] => 1
    [NOTIFYURL] => https://sicassracing.com/store/ipn_main_handler.php
    [PAYMENTACTION] => Sale
    [PAYMENTREQUEST_0_PAYMENTACTION] => Sale
    [PHONENUM] => XXXXX
    [SHIPPINGAMT] => 14.89
    [SHIPTOCITY] => Portland
    [SHIPTOCOUNTRYCODE] => US
    [SHIPTONAME] => XXXXX
    [SHIPTOSTATE] => XXXXX
    [SHIPTOSTREET] => XXXXX
    [SHIPTOZIP] => XXXXX
    [STATE] => XXXXX
    [STREET] => XXXXX
    [ZIP] => XXXXX
    [METHOD] => DoDirectPayment
    [CURRENCYCODE] => USD
    [USER] => XXXXXXXXXXXXXX
    [PWD] => ****************
    [VERSION] => 124.0
    [SIGNATURE] => ****************************************************Nui4
)


Response: 
Array
(
    [TIMESTAMP] => 2021-11-10T20:46:50Z
    [CORRELATIONID] => 5a8445f99fbf3
    [ACK] => Failure
    [VERSION] => 124.0
    [BUILD] => 56068150
    [L_ERRORCODE0] => 10536
    [L_SHORTMESSAGE0] => Invalid Data
    [L_LONGMESSAGE0] => The transaction was refused as a result of a duplicate invoice ID supplied.  Attempt with a new invoice ID
    [L_SEVERITYCODE0] => Error
    [AMT] => 99.79
    [CURRENCYCODE] => USD
    [CURL_ERRORS] => 
)


DoDirectPayment, Elapsed: 2840ms -- Failure

TIMESTAMP=2021%2d11%2d10T20%3a46%3a50Z&CORRELATIONID=5a8445f99fbf3&ACK=Failure&VERSION=124%2e0&BUILD=56068150&L_ERRORCODE0=10536&L_SHORTMESSAGE0=Invalid%20Data&L_LONGMESSAGE0=The%20transaction%20was%20refused%20as%20a%20result%20of%20a%20duplicate%20invoice%20ID%20supplied%2e%20%20Attempt%20with%20a%20new%20invoice%20ID&L_SEVERITYCODE0=Error&AMT=99%2e79&CURRENCYCODE=USD&CURL_ERRORS=

Could this be caused by a poor mobile connection? Or possibly the customer refreshing the page during payment processing?

This has happened once before a few weeks back (on OPC 2.3.8), and 3 orders were processed through. All 1 second apart. Any insight would be greatly appreciated.

[lat9]

Currently running OPC 2.3.9, bootstrap 3.15., Zen 1.5.7c

I have had a weird "error" of sorts, and I'm not sure if it is something caused by OPC, or if it is an error with PayPal.

Yesterday I had a duplicate order that came through 2 seconds after the first. The below CURL log came through at the same exact time as the first order (personal information redacted by me with XXXX);

2021-11-10 02:46:50
-------------------
(live transaction) --> https://api-3t.paypal.com/nvp
Request Headers: 
Array
(
    [0] => Content-Type: text/namevalue
    [1] => X-VPS-Timeout: 90
    [2] => X-VPS-VIT-Client-Type: PHP/cURL
    [3] => X-VPS-VIT-Integration-Product: PHP::Zen Cart(R) - PayPal/NVP
    [4] => X-VPS-VIT-Integration-Version: 1.5.7
)


Request Parameters: {DoDirectPayment} 
Array
(
    [ACCT] => ************XXXXX
    [AMT] => 99.79
    [BUTTONSOURCE] => ZenCart-DP_us
    [CARDISSUE] => 
    [CITY] => Portland
    [COUNTRYCODE] => US
    [CREDITCARDTYPE] => Visa
    [CUSTOM] => DP-23021-1636577207
    [CVV2] => ***
    [EMAIL] => XXXXX
    [EXPDATE] => XXXXX
    [FIRSTNAME] => XXXXX
    [INVNUM] => 23021-1636577207-[sicassracingcom]
    [IPADDRESS] => 76.27.207.119
    [ITEMAMT] => 84.9
    [LASTNAME] => XXXXX
    [L_AMT0] => 44.95
    [L_AMT1] => 39.95
    [L_NAME0] => KTM Bar Mounted Hi/Lo/Off Headlight switch [316] Switch Type: 2005-20 KTM Factory Headlight *NOT 2007-20 EXC
    [L_NAME1] => KTM/HQV Front Brake Switch Kit - M10x1.00 [167]
    [L_NUMBER0] => 26-030T
    [L_NUMBER1] => 26-036
    [L_QTY0] => 1
    [L_QTY1] => 1
    [NOTIFYURL] => https://sicassracing.com/store/ipn_main_handler.php
    [PAYMENTACTION] => Sale
    [PAYMENTREQUEST_0_PAYMENTACTION] => Sale
    [PHONENUM] => XXXXX
    [SHIPPINGAMT] => 14.89
    [SHIPTOCITY] => Portland
    [SHIPTOCOUNTRYCODE] => US
    [SHIPTONAME] => XXXXX
    [SHIPTOSTATE] => XXXXX
    [SHIPTOSTREET] => XXXXX
    [SHIPTOZIP] => XXXXX
    [STATE] => XXXXX
    [STREET] => XXXXX
    [ZIP] => XXXXX
    [METHOD] => DoDirectPayment
    [CURRENCYCODE] => USD
    [USER] => XXXXXXXXXXXXXX
    [PWD] => ****************
    [VERSION] => 124.0
    [SIGNATURE] => ****************************************************Nui4
)


Response: 
Array
(
    [TIMESTAMP] => 2021-11-10T20:46:50Z
    [CORRELATIONID] => 5a8445f99fbf3
    [ACK] => Failure
    [VERSION] => 124.0
    [BUILD] => 56068150
    [L_ERRORCODE0] => 10536
    [L_SHORTMESSAGE0] => Invalid Data
    [L_LONGMESSAGE0] => The transaction was refused as a result of a duplicate invoice ID supplied.  Attempt with a new invoice ID
    [L_SEVERITYCODE0] => Error
    [AMT] => 99.79
    [CURRENCYCODE] => USD
    [CURL_ERRORS] => 
)


DoDirectPayment, Elapsed: 2840ms -- Failure

TIMESTAMP=2021%2d11%2d10T20%3a46%3a50Z&CORRELATIONID=5a8445f99fbf3&ACK=Failure&VERSION=124%2e0&BUILD=56068150&L_ERRORCODE0=10536&L_SHORTMESSAGE0=Invalid%20Data&L_LONGMESSAGE0=The%20transaction%20was%20refused%20as%20a%20result%20of%20a%20duplicate%20invoice%20ID%20supplied%2e%20%20Attempt%20with%20a%20new%20invoice%20ID&L_SEVERITYCODE0=Error&AMT=99%2e79&CURRENCYCODE=USD&CURL_ERRORS=

Could this be caused by a poor mobile connection? Or possibly the customer refreshing the page during payment processing?

This has happened once before a few weeks back (on OPC 2.3.8), and 3 orders were processed through. All 1 second apart. Any insight would be greatly appreciated.

That could have been either of the conditions you listed. If you've got access to your site's "Raw Access Logs" (usually available via cPanel), you could search that log for the customer's IP address to see how they traversed through the site. That would also provide indication regarding the possibility of a "page refresh" during the checkout-process step.

[mikestaps]

Shoot... the server deletes the raw access logs every 24hrs. I made a change so it will archive them from now on. Thanks for the tip on how to look up what could be happening.

[lat9]

Shoot... the server deletes the raw access logs every 24hrs. I made a change so it will archive them from now on. Thanks for the tip on how to look up what could be happening.

Sounds good; if you need help reading through those logs, let me know via PM (those logs tend to be massive).

[Carbonless]

There's some kind of PHP-related error during the checkout; check your site's /logs sub-directory for additional information.

I have added additional payment method COD and it now allows to choose a payment method, but when clicking CONFIRM order, it recycles back to the cart with the message " Your order's details have changed. Please review the current values and re-submit."

No error log, no debug file.

webmaster tools - debugger displays no errors....

I'll PM you. May need some eyes on help.

[lat9]

I have added additional payment method COD and it now allows to choose a payment method, but when clicking CONFIRM order, it recycles back to the cart with the message " Your order's details have changed. Please review the current values and re-submit."

No error log, no debug file.

webmaster tools - debugger displays no errors....

I'll PM you. May need some eyes on help.

Assuming that you've got a version of OPC later than v2.3.5 installed, this (https://github.com/lat9/one_page_che...ng_redirect.md) online document will guide you through the use of the developer-only admin tool that will identify the source of the redirect issue.

[Carbonless]

Assuming that you've got a version of OPC later than v2.3.5 installed, this (https://github.com/lat9/one_page_che...ng_redirect.md) online document will guide you through the use of the developer-only admin tool that will identify the source of the redirect issue.

Thank you for the direction to the tool... here are my reports findings:

2021-11-11 23:41:22: Found a redirection back to checkout_one, difference follows.

'securityToken' => 'c80301d8585d8a00e171ae396fbf86b4', 'customers_host_address' => 'XXXXXXXXX', 'opc' => OnePageCheckout::__set_state(array( 'isGuestCheckoutEnabled' => false, 'registeredAccounts' => false, 'guestIsActive' => false, 'isEnabled' => true, 'tempAddressValues' => array ( 'ship' => array ( 'gender' => '', 'company' => '', 'firstname' => '', 'lastname' => '', 'street_address' => '', 'suburb' => '', 'city' => '', 'postcode' => '', 'state' => '', 'country' => 223, 'country_id' => 223, 'zone_id' => 23, 'zone_name' => 'Illinois', 'address_book_id' => 0, 'selected_country' => 223, 'country_has_zones' => true, 'state_field_label' => '', 'show_pulldown_states' => true, 'error' => false, 'error_state_input' => false, 'validated' => false, ), 'bill' => array ( 'gender' => '', 'company' => '', 'firstname' => '', 'lastname' => '', 'street_address' => '', 'suburb' => '', 'city' => '', 'postcode' => '', 'state' => '', 'country' => 223, 'country_id' => 223, 'zone_id' => 23, 'zone_name' => 'Illinois', 'address_book_id' => 0, 'selected_country' => 223, 'country_has_zones' => true, 'state_field_label' => '', 'show_pulldown_states' => true, 'error' => false, 'error_state_input' => false, 'validated' => false, ), ), 'guestCustomerInfo' => NULL, 'guestCustomerId' => 387, 'tempBilltoAddressBookId' => 409, 'tempSendtoAddressBookId' => 410, 'dbStringType' => 'stringIgnoreNull', 'customerInfoOk' => NULL, 'billtoTempAddrOk' => NULL, 'sendtoTempAddrOk' => NULL, 'isVirtualOrder' => false, 'billtoAddressChangeable' => true, 'sendtoAddressChangeable' => true, 'observerAliases' => array ( 'NOTIFIY_ORDER_CART_SUBTOTAL_CALCULATE' => 'NOTIFY_ORDER_CART_SUBTOTAL_CALCULATE', ), 'label_params' => ' class="inputLabel"', )), 'cartID' => '03036', 'cart' => shoppingCart::__set_state(array( 'contents' => array ( '388:02ceb4e351ae54ea1a80576b1c568b42' => array ( 'qty' => '1', 'attributes' => array ( 5 => '13', 2 => '6', ), ), ), 'total' => 9.5, 'weight' => 0, 'cartID' => '03036', 'content_type' => 'physical', 'free_shipping_item' => 0, 'free_shipping_weight' => 0, 'free_shipping_price' => 0.0, 'download_count' => 0, 'total_before_discounts' => 9.5, 'display_debug_messages' => false, 'flag_duplicate_msgs_set' => false, 'flag_duplicate_quantity_msgs_set' => array ( ), 'observerAliases' => array ( 'NOTIFIY_ORDER_CART_SUBTOTAL_CALCULATE' => 'NOTIFY_ORDER_CART_SUBTOTAL_CALCULATE', ), )), 'check_valid_prod' => true, 'language' => 'english', 'languages_id' => 1, 'languages_code' => 'en', 'layoutType' => 'legacy', 'currency' => 'USD', 'today_is' => '2021-11-11', 'updateExpirations' => true, 'antispam_fieldname' => 'M1Lwj46n2U', 'session_counter' => true, 'customers_ip_address' => '184.170.174.172', 'valid_to_checkout' => true, 'cart_errors' => '', 'emp_admin_login' => true, 'emp_admin_id' => 1, 'emp_customer_email_address' => 'XXXXX', 'customer_id' => '1', 'customers_email_address' => 'XXXXX', 'customer_default_address_id' => '1', 'customers_authorization' => '0', 'customer_first_name' => 'Kevin', 'customer_last_name' => 'XXXXX', 'customer_country_id' => '223', 'customer_zone_id' => '23', 'billto' => '1', 'sendto' => '1', 'shipping_weight' => 3.0, 'shipping' => array ( 'id' => 'storepickup_storepickup0', 'title' => 'Store Pickup (Store Pickup (Oak Park Temple - 1235 N Harlem Ave - Oak Park))', 'cost' => '0.00', ), 'cot_gv' => '0.00', 'order_current_total' => '0', ) '$9.50', )



Report completed.

[lat9]

Thank you for the direction to the tool... here are my reports findings:

2021-11-11 23:41:22: Found a redirection back to checkout_one, difference follows.

'securityToken' => 'c80301d8585d8a00e171ae396fbf86b4', 'customers_host_address' => 'XXXXXXXXX', 'opc' => OnePageCheckout::__set_state(array( 'isGuestCheckoutEnabled' => false, 'registeredAccounts' => false, 'guestIsActive' => false, 'isEnabled' => true, 'tempAddressValues' => array ( 'ship' => array ( 'gender' => '', 'company' => '', 'firstname' => '', 'lastname' => '', 'street_address' => '', 'suburb' => '', 'city' => '', 'postcode' => '', 'state' => '', 'country' => 223, 'country_id' => 223, 'zone_id' => 23, 'zone_name' => 'Illinois', 'address_book_id' => 0, 'selected_country' => 223, 'country_has_zones' => true, 'state_field_label' => '', 'show_pulldown_states' => true, 'error' => false, 'error_state_input' => false, 'validated' => false, ), 'bill' => array ( 'gender' => '', 'company' => '', 'firstname' => '', 'lastname' => '', 'street_address' => '', 'suburb' => '', 'city' => '', 'postcode' => '', 'state' => '', 'country' => 223, 'country_id' => 223, 'zone_id' => 23, 'zone_name' => 'Illinois', 'address_book_id' => 0, 'selected_country' => 223, 'country_has_zones' => true, 'state_field_label' => '', 'show_pulldown_states' => true, 'error' => false, 'error_state_input' => false, 'validated' => false, ), ), 'guestCustomerInfo' => NULL, 'guestCustomerId' => 387, 'tempBilltoAddressBookId' => 409, 'tempSendtoAddressBookId' => 410, 'dbStringType' => 'stringIgnoreNull', 'customerInfoOk' => NULL, 'billtoTempAddrOk' => NULL, 'sendtoTempAddrOk' => NULL, 'isVirtualOrder' => false, 'billtoAddressChangeable' => true, 'sendtoAddressChangeable' => true, 'observerAliases' => array ( 'NOTIFIY_ORDER_CART_SUBTOTAL_CALCULATE' => 'NOTIFY_ORDER_CART_SUBTOTAL_CALCULATE', ), 'label_params' => ' class="inputLabel"', )), 'cartID' => '03036', 'cart' => shoppingCart::__set_state(array( 'contents' => array ( '388:02ceb4e351ae54ea1a80576b1c568b42' => array ( 'qty' => '1', 'attributes' => array ( 5 => '13', 2 => '6', ), ), ), 'total' => 9.5, 'weight' => 0, 'cartID' => '03036', 'content_type' => 'physical', 'free_shipping_item' => 0, 'free_shipping_weight' => 0, 'free_shipping_price' => 0.0, 'download_count' => 0, 'total_before_discounts' => 9.5, 'display_debug_messages' => false, 'flag_duplicate_msgs_set' => false, 'flag_duplicate_quantity_msgs_set' => array ( ), 'observerAliases' => array ( 'NOTIFIY_ORDER_CART_SUBTOTAL_CALCULATE' => 'NOTIFY_ORDER_CART_SUBTOTAL_CALCULATE', ), )), 'check_valid_prod' => true, 'language' => 'english', 'languages_id' => 1, 'languages_code' => 'en', 'layoutType' => 'legacy', 'currency' => 'USD', 'today_is' => '2021-11-11', 'updateExpirations' => true, 'antispam_fieldname' => 'M1Lwj46n2U', 'session_counter' => true, 'customers_ip_address' => '184.170.174.172', 'valid_to_checkout' => true, 'cart_errors' => '', 'emp_admin_login' => true, 'emp_admin_id' => 1, 'emp_customer_email_address' => 'XXXXX', 'customer_id' => '1', 'customers_email_address' => 'XXXXX', 'customer_default_address_id' => '1', 'customers_authorization' => '0', 'customer_first_name' => 'Kevin', 'customer_last_name' => 'XXXXX', 'customer_country_id' => '223', 'customer_zone_id' => '23', 'billto' => '1', 'sendto' => '1', 'shipping_weight' => 3.0, 'shipping' => array ( 'id' => 'storepickup_storepickup0', 'title' => 'Store Pickup (Store Pickup (Oak Park Temple - 1235 N Harlem Ave - Oak Park))', 'cost' => '0.00', ), 'cot_gv' => '0.00', 'order_current_total' => '0', ) '$9.50', )



Report completed.

Unfortunately, that report contains visual highlights identifying the differences. Perhaps a screenshot?

[Carbonless]

Unfortunately, that report contains visual highlights identifying the differences. Perhaps a screenshot?

This is the pop up when the SHOPPING CART link is clicked on

when on the OPC screen, I am unable to select the payment method

If I dont select the payment method and click CONFIRM, then this is the screen that pops up