One-Page Checkout [Support Thread]

[TitanOwl]

I've gone to the test site (https://vinosdefrutastropicales.com/zc157_bs4) using my sister's iPhone, added an item to the cart, went to guest-checkout and the DOB (05/31/1970) was accepted.

I have no idea why your devices' entry is different, but if you'll do the same as above with the devices that are not accepting the date-of-birth that will help me 'see' what is going on.

It seems this link that you mentioned uses different template from classic. I checked on the mobile and it does not pop the DOB , it asks to enter the DOB by typing it , but in my case the DOB cannot be typed, instead the date can be chosen from pop up. I believe the templates are different. So I suggest you use Classic Template to see how it goes, if you are able to enter DOB then if it goes to next step!.

[lat9]

It seems this link that you mentioned uses different template from classic. I checked on the mobile and it does not pop the DOB , it asks to enter the DOB by typing it , but in my case the DOB cannot be typed, instead the date can be chosen from pop up. I believe the templates are different. So I suggest you use Classic Template to see how it goes, if you are able to enter DOB then if it goes to next step!.

It is a different template, but the point was to see why some customers can't enter their DOB. Did you try choosing a date from the calendar popup provided by your phone ... i.e. that's not the template doing that popup.

[TitanOwl]

It is a different template, but the point was to see why some customers can't enter their DOB. Did you try choosing a date from the calendar popup provided by your phone ... i.e. that's not the template doing that popup.

Hi again,

Yes, I picked a BD from the pop up calendar. The issue is as I wrote before, after entering the billing/shipping information in Mobile mode, after saving it, the bottom part which gives options for shipping and payment grays out and there is no way to access that part to enter the payment information or change the shipping method.

It works in Desktop mode, but it does not work in Mobile mode.

In order to verify the issue, I made a clean install of latest zen cart then added the OPC 2.4.2 to it, please check the https://www.tajerak.com and place a products in your shopping cart by using your cell phone ( mine is Android) then go to guest check out and try to see if you can change the shipping method or if you can enter the payment information.

Please test and let me know , thank you.

[lat9]

Hi again,

Yes, I picked a BD from the pop up calendar. The issue is as I wrote before, after entering the billing/shipping information in Mobile mode, after saving it, the bottom part which gives options for shipping and payment grays out and there is no way to access that part to enter the payment information or change the shipping method.

It works in Desktop mode, but it does not work in Mobile mode.

In order to verify the issue, I made a clean install of latest zen cart then added the OPC 2.4.2 to it, please check the https://www.tajerak.com and place a products in your shopping cart by using your cell phone ( mine is Android) then go to guest check out and try to see if you can change the shipping method or if you can enter the payment information.

Please test and let me know , thank you.

Thanks for your persistance, @TitanOwl. There is, as you identified, an issue with the responsive_classic template's rendering as it (for whatever reason) causes that date popup to be displayed.

See this (https://github.com/lat9/one_page_checkout/issues/350) GitHub issue for the correction. The only file changed is /includes/classes/OnePageCheckout.php. The correction will be included in OPC v2.4.3.

[njcyx]

My site received another log file over the last weekend...

[15-Jul-2022 17:36:43 America/New_York] Request URI: /ajax.php?act=ajaxOnePageCheckout&method=validateCustomerInfo, IP address: 5.81.xxx.xxx (IP from UK)
#1 trigger_error() called at [/public_html/includes/classes/OnePageCheckout.php:1300]
#2 OnePageCheckout->validateAndSaveAjaxCustomerInfo() called at [/public_html/includes/classes/ajax/zcAjaxOnePageCheckout.php:401]
#3 zcAjaxOnePageCheckout->validateCustomerInfo() called at [/public_html/ajax.php:85]
--> PHP Fatal error: validateAndSaveAjaxCustomerInfo, invalid POST: array (
) in /public_html/includes/classes/OnePageCheckout.php on line 1300.

It is an intermittent issue (all other orders over the last weekend are good) and it is my first time to see this error. I did some search in this post and it is recommended to set "Payment-Block Action on Shipping Change" to "update". I set it to "no-update" currently.

I'm using USPS/FedEx and PayPal express & payment pro. So if I'm right, those payment blocks don't need an update. The reason I set it to "no-update" is that I don't want the customer to re-enter the credit card info again if he changes the shipping method, and "no-update" seems working fine for a majority of the cases.

BTW last Friday, I updated my OPC from 2.4.2 beta to 2.4.2.

Please let me know. Thanks in advance.

[dbltoe]

This is apparently new but can't state when it happened.

The site is 1.5.7d and running the latest from GitHub in Square WebPay, USPS (both Ground and Priority), and OPC. It is NOT bootsrap but a clone of responsive_classic.

The store sits in a location that can be reached in minutes from three or four states. As such, the owner does not want to limit store pickup to the one state.

This was working fine for at least two years with no zone restrictions on Store Pickup, OPC set to allow Guest Checkout, and OPC's Enable Shipping=Billing set to true.

Confusion by folks entering their Shipping Address first in OPC resulted in the turning off the Enable Shipping=Billing.

Since doing that, the system no longer selects the cheaper USPS option. No matter what is entered the shipping defaults to Store Pickup.

If there was a change causing this, where can we reset the code?

If there was not ever a change for this, where might we tell the system to bypass Store Pickup when considering the cheapest shipping method.

It's easier to refund postage than try to add it on. And, their location makes it easier for three local states to drive there than 50% of the state they are located in.

THANX for any input.

[shags38]

v1.5.5f OPC 2.3.12 Westminster_New template site treeoflifejewellery.com

Hi Cindy, I recently upgraded to OPC 2.3.12 on a v1.5.5f site - using guest checkout and credit card the transaction progresses as it should and actually completes (received order confirmation in my inbox after test) however instead of getting the successful transaction page I get the "Whoops! Your session has expired." message with the login blocks etc. I googled and found a few threads on the subject but none seem to fit - this one was closest discussing config. files http vs https but my whole site is set to https so I can't see the fit here either - https://www.zen-cart.com/showthread....upgrading-site

I noticed in one thread I found that you asked the poster with a sub-directory Whoops issue if they had and other sites in the root - so not sure if it is relevant but I have recently built a v1.5.7d site in a folder in the root to test and then convert the site to this version - it has OPC 2.4.2 installed (can't check if that works due to Ceon URI Mapping redirect issues (redirects new store to old existing store when clicking on a product or category etc - have posted that issue elsewhere)

No error log.

cheers, Mike

[lat9]

This is apparently new but can't state when it happened.

The site is 1.5.7d and running the latest from GitHub in Square WebPay, USPS (both Ground and Priority), and OPC. It is NOT bootsrap but a clone of responsive_classic.

The store sits in a location that can be reached in minutes from three or four states. As such, the owner does not want to limit store pickup to the one state.

This was working fine for at least two years with no zone restrictions on Store Pickup, OPC set to allow Guest Checkout, and OPC's Enable Shipping=Billing set to true.

Confusion by folks entering their Shipping Address first in OPC resulted in the turning off the Enable Shipping=Billing.

Since doing that, the system no longer selects the cheaper USPS option. No matter what is entered the shipping defaults to Store Pickup.

If there was a change causing this, where can we reset the code?

If there was not ever a change for this, where might we tell the system to bypass Store Pickup when considering the cheapest shipping method.

It's easier to refund postage than try to add it on. And, their location makes it easier for three local states to drive there than 50% of the state they are located in.

THANX for any input.

Identifying what version of OPC is in use would help me to determine the root cause.

[dbltoe]

The site is 1.5.7d and running the latest from GitHub in Square WebPay, USPS (both Ground and Priority), and OPC. It is NOT bootsrap but a clone of responsive_classic.

I've got new trifocals on the way myself.

[lat9]

Identifying what version of OPC is in use would help me to determine the root cause.

I've got new trifocals on the way myself.

This is apparently new but can't state when it happened.

The site is 1.5.7d and running the latest from GitHub in Square WebPay, USPS (both Ground and Priority), and OPC. It is NOT bootsrap but a clone of responsive_classic.

The store sits in a location that can be reached in minutes from three or four states. As such, the owner does not want to limit store pickup to the one state.

This was working fine for at least two years with no zone restrictions on Store Pickup, OPC set to allow Guest Checkout, and OPC's Enable Shipping=Billing set to true.

Confusion by folks entering their Shipping Address first in OPC resulted in the turning off the Enable Shipping=Billing.

Since doing that, the system no longer selects the cheaper USPS option. No matter what is entered the shipping defaults to Store Pickup.

If there was a change causing this, where can we reset the code?

If there was not ever a change for this, where might we tell the system to bypass Store Pickup when considering the cheapest shipping method.

It's easier to refund postage than try to add it on. And, their location makes it easier for three local states to drive there than 50% of the state they are located in.

THANX for any input.

I'm unable to reproduce this issue. Does this occur during guest-checkout or checkout by an account-holder?