Email issues with Bluehost -- suddenly none are going through

[DrByte]

Transport is PHP - smtp and smtpauth comes with an error.

What exactly is the error? It probably is telling you that you've entered the wrong SMTP credentials in the Admin->Configuration->Email Options settings.

[stitchnkitty]

I receive no error unless it is in a log that I am not familiar with - It just does not arrive in my inbox.... That is why it has taken so long to figure out the extent of the problem - I have a tech ticket out at bluehost for them to investigate. What is interesting is that there was a period of time that some arrived some did not that then nothing....

I can understand why the email with the cc info may have come thru because that operates on a module with possibly different transport specs. but the low stock notice? and not the others?

[stitchnkitty]

Good morning all -
This is a fresh day and DrByte has gotten me to think about the pattern that is going on and the fact that these email are spiractically coming then nothing - Novice thought is ---firewall - I updated zonealarm, and entered my site as trusted. My test did go thru to my att.net email which it had not before - so I am going to give it a few days and see if it will continue or if it is a floock. IF this is it then TY very much DR BYTE for your infinite wisdom. If not I will post again.

[DrByte]

While you're using a very old version of Zen Cart, you could try applying this change in order to force the logging of email-related errors into the /logs/ folder:
See: https://github.com/zencart/zencart/pull/801/files

[stitchnkitty]

GM Dr Byte - well the simple change in the firewall allowed a test to come thru but nothing else so I am back to square one. Bluehost is not responding to my request - they say tif they can not replicate it then ...

Did check out your suggestion - Add the following to the file.
+ if ($ErrorInfo != '') {
+ trigger_error('Email Error: ' . $ErrorInfo);
+ }

so that it looked like this:
$zco_notifier->notify('NOTIFY_EMAIL_AFTER_SEND_ALL_SPECIFIED_ADDRESSES');

- if (EMAIL_FRIENDLY_ERRORS=='false' && $ErrorInfo != '') die('<br /><br />Email Error: ' . $ErrorInfo);
+ if ($ErrorInfo != '') {
+ trigger_error('Email Error: ' . $ErrorInfo);
+ }

return $ErrorInfo;
} // end function

It did not like that so well.

[riomaha]

I am sorry if my response is way out of target. I am using bluehost as well as I have different versions of ZenCart setup for staging purposes only. I had an issue with Bluehost that lasted for a month and was only resolved few weeks ago.
The support team was useless and only when I pressed them hard on the issue, they were able to find out that my domains were blocked from sending mail to any external server. It took 24 hours for them to unblock it. The symptoms were, I could send emails to myself (on bluehost hosted domains) but not to my Gmail or Hotmail accounts or any of my clients addresses. Someone apparently had reported my domains as sending spam which was not the case. Have you tried sending mail from webmail to your none bluehost address?

If I am off the mark, please ignore my response.

[DrByte]

While you're using a very old version of Zen Cart, you could try applying this change in order to force the logging of email-related errors into the /logs/ folder:
See: https://github.com/zencart/zencart/pull/801/files

Did check out your suggestion - Add the following to the file.
+ if ($ErrorInfo != '') {
+ trigger_error('Email Error: ' . $ErrorInfo);
+ }

so that it looked like this:
$zco_notifier->notify('NOTIFY_EMAIL_AFTER_SEND_ALL_SPECIFIED_ADDRESSES');

- if (EMAIL_FRIENDLY_ERRORS=='false' && $ErrorInfo != '') die('<br /><br />Email Error: ' . $ErrorInfo);
+ if ($ErrorInfo != '') {
+ trigger_error('Email Error: ' . $ErrorInfo);
+ }

return $ErrorInfo;
} // end function

It did not like that so well.

The "-" at the beginning of those lines in red indicates lines to remove.
The "+" at the beginning of the lines in green indicates lines to add. (or in some cases you'll see that the green is replacing what the red was)
The "-" and "+" at the beginning of the line should NOT be put into your own files, as that will cause errors.

[stitchnkitty]

TY Riomaha- Bluehost used to be so responsive - but with a 30 min wait time and chat that is worthless - and conversion on facebook that is time consuming and about worthless. I can use this to ask - about the blocking issue..

Dr byte - OMG as I have said I am a total newbie - I did the additions as suggested but what will this tell us?