UPS XML: Support Thread

[greg_beyer]

Hey LAT9 - I need to close the loop with you on my Sept post about our UPSXLM not getting our negotiated rates from UPS. Yeah - small businesses just breathlessly roll on to the next challenge. Thanks very much for your help - we got UPS's attention. When I presented this response code (that you spotted) to the UPS technical no-support people, they stopped saying its the shopping carts fault:

<RatedShipmentWarning>User Id and Shipper Number combination is not qualified to receive negotiated rates.</RatedShipmentWarning>

They took a good hard look at our UPS Account and figured out, yeah, something was not right....and FIXED it on UPS's end.

Great plugin you developed. And thanks again for the help.

Greg

[lat9]

You're welcome, Greg; I'm happy to have helped. Nothing like a little captured response code to show the "tech-no-support" people the error of their ways.

[RixStix]

Oldy, moldy zc154

It's OK if the answer is "Rick get off your ######## and upgrade before stirring in this pot because looking at this is not a productive use of my time" :-)

I'm just wanted to have some functionality before I start the process with obtaining automated UPS rates for Stamps.com accounts. Past experience with Stamps.com tech folks have proven ineffective and don't expect any different now.

On standard checkout_shipping page:

10001: The XML document is not well formed
If you prefer to use ups as your shipping method, please contact SELLER.com via

CurlTester
Connecting to Zen Cart Support Server (https) ...
Error 7: Failed to connect to www.zen-cart.com port 443: Connection refused

mydebug file:

[27-Feb-2020 11:41:34 America/Los_Angeles] Request URI: /9nd6Q536/modules.php?set=shipping&module=upsxml&action=edit, IP address: 98.146.164.107
#1  file_get_contents() called at [/home/chainwea/public_html/includes/functions/plugin_support.php:38]
#2  plugin_version_check_for_updates() called at [/home/chainwea/public_html/includes/modules/shipping/upsxml.php:57]
#3  upsxml->__construct() called at [/home/chainwea/public_html/9nd6Q536/modules.php:190]
--> PHP Warning: file_get_contents(http://www.zen-cart.com/downloads.php?do=versioncheck&id=126): failed to open stream: Connection refused in /home/chainwea/public_html/includes/functions/plugin_support.php on line 38.

[27-Feb-2020 11:41:34 America/Los_Angeles] Request URI: /9nd6Q536/modules.php?set=shipping&module=upsxml&action=edit, IP address: 98.146.164.107
#1  in_array() called at [/home/chainwea/public_html/includes/functions/plugin_support.php:42]
#2  plugin_version_check_for_updates() called at [/home/chainwea/public_html/includes/modules/shipping/upsxml.php:57]
#3  upsxml->__construct() called at [/home/chainwea/public_html/9nd6Q536/modules.php:190]
--> PHP Warning: in_array() expects parameter 2 to be array, null given in /home/chainwea/public_html/includes/functions/plugin_support.php on line 42.

[27-Feb-2020 11:41:35 America/Los_Angeles] Request URI: /9nd6Q536/modules.php?set=shipping&module=upsxml&action=edit, IP address: 98.146.164.107
#1  file_get_contents() called at [/home/chainwea/public_html/includes/functions/plugin_support.php:38]
#2  plugin_version_check_for_updates() called at [/home/chainwea/public_html/includes/modules/shipping/usps.php:117]
#3  usps->__construct() called at [/home/chainwea/public_html/9nd6Q536/modules.php:190]
--> PHP Warning: file_get_contents(http://www.zen-cart.com/downloads.php?do=versioncheck&id=1292): failed to open stream: Connection refused in /home/chainwea/public_html/includes/functions/plugin_support.php on line 38.

[27-Feb-2020 11:41:35 America/Los_Angeles] Request URI: /9nd6Q536/modules.php?set=shipping&module=upsxml&action=edit, IP address: 98.146.164.107
#1  in_array() called at [/home/chainwea/public_html/includes/functions/plugin_support.php:42]
#2  plugin_version_check_for_updates() called at [/home/chainwea/public_html/includes/modules/shipping/usps.php:117]
#3  usps->__construct() called at [/home/chainwea/public_html/9nd6Q536/modules.php:190]
--> PHP Warning: in_array() expects parameter 2 to be array, null given in /home/chainwea/public_html/includes/functions/plugin_support.php on line 42.

[swguy]

Upgrade won't help (although obviously you will want to do it at some point). The issue you are hitting is that there is something in the message you are sending which makes the XML invalid. Look for things like ampersands or quotes embedded in product names or perhaps in the customer's address.

[RixStix]

TNX Scott,

Not sure what happened in the meantime but at least now I am getting UPSXML debugs in addition to the generic myDEBUGadm

[carlwhat]

Upgrade won't help (although obviously you will want to do it at some point). The issue you are hitting is that there is something in the message you are sending which makes the XML invalid. Look for things like ampersands or quotes embedded in product names or perhaps in the customer's address.

what happens if mike d'antonio decides to order? can he not buy anything on the web? or what happens if mike d'antonio wants his product shipped to B&B Italia?

if the malformed XML document is due to one of those issues (and i'm not saying that it is not), then i think we should fix the plugin (or at least help lat9 with it).

are you sure you are using the latest version of the plugin?

[RixStix]

Probably helps if I post the UPSXML debug instead of the zencart admin debug, though I don't know why the admin debug would have indications of UPSXML issues and also reference USPS in the same error. Admin error looks like zen-cart.com plugin support check is no longer supported

And to go along with carlwhat comments, I happen to live adjacent to the only town in the usa that has an apostrophe in the name but have learned to use a space instead.

Date and Time: 2020-02-27 15:24:15
UPS URL: https://onlinetools.ups.com:443/ups.app/xml/Rate
UPS Request: <?xml version="1.0"?>
<AccessRequest xml:lang="en-US">
   <AccessLicenseNumber>removedforsecurity</AccessLicenseNumber>
   <UserId>Chaingedforsecurity</UserId>
   <Password>8XRs2*xzt$KW&xb@</Password>
</AccessRequest>
<?xml version="1.0"?>
<RatingServiceSelectionRequest xml:lang="en-US">
   <Request>
       <TransactionReference>
           <CustomerContext>Rating and Service</CustomerContext>
           <XpciVersion>1.0001</XpciVersion>
       </TransactionReference>
       <RequestAction>Rate</RequestAction>
       <RequestOption>shop</RequestOption>
   </Request>
   <PickupType>
       <Code>03</Code>
   </PickupType>
   <Shipment>
<RateInformation><NegotiatedRatesIndicator /></RateInformation>
       <Shipper>
           <Address>
               <City>Hayden</City>
               <StateProvinceCode>LA</StateProvinceCode>
               <CountryCode>US</CountryCode>
               <PostalCode>83835</PostalCode>
           </Address>
<ShipperNumber>6digits</ShipperNumber>
       </Shipper>
       <ShipTo>
           <Address>
               <City>Hayden</City>
               <StateProvinceCode>ID</StateProvinceCode>
               <CountryCode>US</CountryCode>
               <PostalCode>83835</PostalCode>
<ResidentialAddressIndicator/>
           </Address>
       </ShipTo>
       <Package>
           <PackagingType>
               <Code>02</Code>
           </PackagingType>
           <PackageWeight>
               <UnitOfMeasurement>
                   <Code>LBS</Code>
               </UnitOfMeasurement>
               <Weight>1</Weight>
           </PackageWeight>
           <PackageServiceOptions>
               <InsuredValue>
                   <CurrencyCode>USD</CurrencyCode>
                   <MonetaryValue>142</MonetaryValue>
               </InsuredValue>
           </PackageServiceOptions>
       </Package>
   </Shipment>
   <CustomerClassification>
       <Code>04</Code>
   </CustomerClassification>
</RatingServiceSelectionRequest>

UPS RESPONSE: <?xml version="1.0"?>
<RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rating and Service</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>10001</ErrorCode><ErrorDescription>The XML document is not well formed</ErrorDescription></Error></Response></RatingServiceSelectionResponse>

[RixStix]

Sorry, should have said UPSXML v1.7.7

Production or Test server: same debug file

[carlwhat]

problem with your password....

try changing your password and removing the &xb

ahem.... ahem.... cough... cough....

best.