UPS XML: Support Thread

[mrsawyer]

The shipping method, as inherited, claims to support product dimensions but I have neither updated nor tested that processing. While there's a DIMENSIONS_SUPPORTED constant that can be changed (as you apparently have) in the shipping-module itself, that's not a processing-path that I'm prepared to support at the current time.

I had not discovered the DIMENSIONS_SUPPORTED constant. However, after you mentioned it, I found it in the UPSXML.php file in the Modules folder (as opposed the UPSXML.php in the language folder). I changed the constant to 1, but saw no affect on the rate options. I see that you are not prepared to support it, but do you know what it is "supposed" to do? You got my curiosity up by mentioning it.

[mrsawyer]

Our Dimensions_Supported constant is set at 0.

Here is part of the debug log that shows UPS is automatically receiving 10lbs as the package weight and $100 as the package value (unless I have misinterpreted). Our test shipment was 3.1lbs, so is this weight and value hard-coded somewhere?
<TransitFrom>
<AddressArtifactFormat>
<PoliticalDivision2>Bronx</PoliticalDivision2>
<PoliticalDivision1>NY</PoliticalDivision1>
<CountryCode>US</CountryCode>
<PostcodePrimaryLow>10472</PostcodePrimaryLow>
</AddressArtifactFormat>
</TransitFrom>
<TransitTo>
<AddressArtifactFormat>
<PoliticalDivision2>Beverly Hills</PoliticalDivision2>
<PoliticalDivision1>CA</PoliticalDivision1>
<CountryCode>US</CountryCode>
<PostcodePrimaryLow>90210</PostcodePrimaryLow>
<PostcodePrimaryHigh>90210</PostcodePrimaryHigh>
</AddressArtifactFormat>
</TransitTo>
<PickupDate>20200715</PickupDate>
<ShipmentWeight>
<UnitOfMeasurement>
<Code>LBS</Code>
</UnitOfMeasurement>
<Weight>10</Weight>
</ShipmentWeight>
<InvoiceLineTotal>
<CurrencyCode>USD</CurrencyCode>
<MonetaryValue>100</MonetaryValue>
</InvoiceLineTotal>
</TimeInTransitRequest>

UPS RESPONSE: <?xml version="1.0"?><TimeInTransitResponse><Response><TransactionReference><CustomerC ontext>Time in Transit</CustomerContext><XpciVersion>1.0002</XpciVersion></TransactionReference><ResponseStatusCode>1</ResponseStatusCode><ResponseStatusDescription>Success</ResponseStatusDescription></Response><TransitResponse><PickupDate>2020-07-15</PickupDate><TransitFrom><AddressArtifactFormat><PoliticalDivision2>BRONX</PoliticalDivision2><PoliticalDivision1>NY</PoliticalDivision1><Country>UNITED STATES</Country><CountryCode>US</CountryCode><PostcodePrimaryLow>10472</PostcodePrimaryLow></AddressArtifactFormat></TransitFrom><TransitTo><AddressArtifactFormat><PoliticalDivision2>BEVERLY HILLS</PoliticalDivision2><PoliticalDivision1>CA</PoliticalDivision1><Country>UNITED STATES</Country><CountryCode>US</CountryCode><PostcodePrimaryLow>90210</PostcodePrimaryLow></AddressArtifactFormat></TransitTo><ShipmentWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>10.0</Weight></ShipmentWeight><InvoiceLineTotal><CurrencyCode>USD</CurrencyCode><MonetaryValue>100.00</MonetaryValue></InvoiceLineTotal><Disclaimer>Services listed as guaranteed are backed by a money-back guarantee for transportation charges only. UPS guarantees the day of delivery for every ground package you ship to any address within all 50 states and Puerto Rico. See Terms and Conditions in the Service Guide for details.</Disclaimer><ServiceSummary><Service><Code>1DM</Code><Description>UPS Next Day Air Early</Description></Service><Guaranteed><Code>N</Code></Guaranteed><EstimatedArrival><BusinessTransitDays>1</BusinessTransitDays><Time>08:30:00</Time><PickupDate>2020-07-15</PickupDate><PickupTime>19:30:00</PickupTime><Date>2020-07-16</Date><DayOfWeek>THU</DayOfWeek><CustomerCenterCutoff>18:30:00</CustomerCenterCutoff></EstimatedArrival><SaturdayDelivery>0</SaturdayDelivery><SundayDelivery>0</SundayDelivery></ServiceSummary><ServiceSummary><Service><Code>1DA</Code><Description>UPS Next Day Air</Description></Service><Guaranteed><Code>N</Code></Guaranteed><EstimatedArrival><BusinessTransitDays>1</BusinessTransitDays><Time>10:30:00</Time><PickupDate>2020-07-15</PickupDate><PickupTime>19:30:00</PickupTime><Date>2020-07-16</Date><DayOfWeek>THU</DayOfWeek><CustomerCenterCutoff>18:30:00</CustomerCenterCutoff></EstimatedArrival><SaturdayDelivery>0</SaturdayDelivery><SundayDelivery>0</SundayDelivery></ServiceSummary><ServiceSummary><Service><Code>1DP</Code><Description>UPS Next Day Air Saver</Description></Service><Guaranteed><Code>N</Code></Guaranteed><EstimatedArrival><BusinessTransitDays>1</BusinessTransitDays><Time>23:00:00</Time><PickupDate>2020-07-15</PickupDate><PickupTime>19:30:00</PickupTime><Date>2020-07-16</Date><DayOfWeek>THU</DayOfWeek><CustomerCenterCutoff>18:30:00</CustomerCenterCutoff></EstimatedArrival><SaturdayDelivery>0</SaturdayDelivery><SundayDelivery>0</SundayDelivery></ServiceSummary><ServiceSummary><Service><Code>2DM</Code><Description>UPS 2nd Day Air A.M.</Description></Service><Guaranteed><Code>N</Code></Guaranteed><EstimatedArrival><BusinessTransitDays>2</BusinessTransitDays><Time>23:00:00</Time><PickupDate>2020-07-15</PickupDate><PickupTime>19:30:00</PickupTime><Date>2020-07-17</Date><DayOfWeek>FRI</DayOfWeek><CustomerCenterCutoff>18:30:00</CustomerCenterCutoff></EstimatedArrival><SaturdayDelivery>0</SaturdayDelivery><SundayDelivery>0</SundayDelivery></ServiceSummary><ServiceSummary><Service><Code>2DA</Code><Description>UPS 2nd Day Air</Description></Service><Guaranteed><Code>N</Code></Guaranteed><EstimatedArrival><BusinessTransitDays>2</BusinessTransitDays><Time>23:00:00</Time><PickupDate>2020-07-15</PickupDate><PickupTime>19:30:00</PickupTime><Date>2020-07-17</Date><DayOfWeek>FRI</DayOfWeek><CustomerCenterCutoff>18:30:00</CustomerCenterCutoff></EstimatedArrival><SaturdayDelivery>0</SaturdayDelivery><SundayDelivery>0</SundayDelivery></ServiceSummary><ServiceSummary><Service><Code>3DS</Code><Description>UPS 3 Day Select</Description></Service><Guaranteed><Code>N</Code></Guaranteed><EstimatedArrival><BusinessTransitDays>3</BusinessTransitDays><Time>23:00:00</Time><PickupDate>2020-07-15</PickupDate><PickupTime>19:30:00</PickupTime><Date>2020-07-20</Date><DayOfWeek>MON</DayOfWeek><CustomerCenterCutoff>18:30:00</CustomerCenterCutoff></EstimatedArrival><SaturdayDelivery>0</SaturdayDelivery><SundayDelivery>0</SundayDelivery></ServiceSummary><ServiceSummary><Service><Code>GND</Code><Description>UPS Ground</Description></Service><Guaranteed><Code>N</Code></Guaranteed><EstimatedArrival><BusinessTransitDays>4</BusinessTransitDays><Time>23:00:00</Time><PickupDate>2020-07-15</PickupDate><PickupTime>19:30:00</PickupTime><Date>2020-07-21</Date><DayOfWeek>TUE</DayOfWeek><CustomerCenterCutoff>18:30:00</CustomerCenterCutoff></EstimatedArrival><SaturdayDelivery>0</SaturdayDelivery><SundayDelivery>0</SundayDelivery></ServiceSummary><MaximumListSize>35</MaximumListSize></TransitResponse></TimeInTransitResponse>
------------------------------------------ ???

[lat9]

Our Dimensions_Supported constant is set at 0.

Here is part of the debug log that shows UPS is automatically receiving 10lbs as the package weight and $100 as the package value (unless I have misinterpreted). Our test shipment was 3.1lbs, so is this weight and value hard-coded somewhere?
...

It sounds like you're running into the Tare weight settings. Head to your admin's Configuration :: Shipping/Packaging and check those two Tare weight settings. The default for a small package is a 3x multiplier.

[mrsawyer]

I just had a Zoom meeting with UPS, who confirmed all my settings in the Shipping Module are correct and that we are getting our negotiated rates displayed, YAY! The one question they could not answer was, why when I choose Customer Classification Code 53 (for standard rates), why the rates displayed are lower? The UPS technical person did not know what Customer Classification Code 53 was. I was under the impression that code 53 was dictated by the UPS system to signal the API to display "standard rates". She says that ZC created the customer classification codes, which made NO sense to me!

So, I'm left with two questions: 1) Is UPS the one that dictates what the Customer Classification Codes are? and 2) Why would the "standard rates" be lower than our negotiated rate?

Can someone test changing their Customer Classification Code to 53 to see if they get the same lowering of rates?

[mrsawyer]

I just had a Zoom meeting with UPS, who confirmed all my settings in the Shipping Module are correct and that we are getting our negotiated rates displayed, YAY! The one question they could not answer was, why when I choose Customer Classification Code 53 (for standard rates), why the rates displayed are lower? The UPS technical person did not know what Customer Classification Code 53 was. I was under the impression that code 53 was dictated by the UPS system to signal the API to display "standard rates". She says that ZC created the customer classification codes, which made NO sense to me!

So, I'm left with two questions: 1) Is UPS the one that dictates what the Customer Classification Codes are? and 2) Why would the "standard rates" be lower than our negotiated rate?

Can someone test changing their Customer Classification Code to 53 to see if they get the same lowering of rates?

I just found the UPS Rating Package XML Developer Guide, where on page 21, it lists all the Customer Classification Codes. So, I have my answer to the 1st question. I am at a loss as to question #2. Why are the displayed standard rates lower than our negotiated rates? Perhaps something is wrong over at UPS???

[mrsawyer]

In addition to my question as to why Code 53 is not yielding the correct standard rates (they are too low according to UPS), I also have the misfortune of attempting to hide the number of boxes and the weight from the customer at check out. I changed the "Display Number of Boxes and Weight Status" setting to 0 in the Admin area, but the number of boxes and weight still remain visible on our website. I am still using UPSXML v.1.7.8.

Any help with these two issues would be greatly appreciated.

[lat9]

In addition to my question as to why Code 53 is not yielding the correct standard rates (they are too low according to UPS), I also have the misfortune of attempting to hide the number of boxes and the weight from the customer at check out. I changed the "Display Number of Boxes and Weight Status" setting to 0 in the Admin area, but the number of boxes and weight still remain visible on our website. I am still using UPSXML v.1.7.8.

Any help with these two issues would be greatly appreciated.

I can't help with the Code 53 question, but there are checkboxes within the UPS-XML shipping-method's configuration to enable the display of the weight and transit-time. Just un-tick the "Display Weight?" checkbox.