UPS XML: Support Thread

[mrsawyer]

I just had a Zoom meeting with UPS, who confirmed all my settings in the Shipping Module are correct and that we are getting our negotiated rates displayed, YAY! The one question they could not answer was, why when I choose Customer Classification Code 53 (for standard rates), why the rates displayed are lower? The UPS technical person did not know what Customer Classification Code 53 was. I was under the impression that code 53 was dictated by the UPS system to signal the API to display "standard rates". She says that ZC created the customer classification codes, which made NO sense to me!

So, I'm left with two questions: 1) Is UPS the one that dictates what the Customer Classification Codes are? and 2) Why would the "standard rates" be lower than our negotiated rate?

Can someone test changing their Customer Classification Code to 53 to see if they get the same lowering of rates?

[mrsawyer]

I just had a Zoom meeting with UPS, who confirmed all my settings in the Shipping Module are correct and that we are getting our negotiated rates displayed, YAY! The one question they could not answer was, why when I choose Customer Classification Code 53 (for standard rates), why the rates displayed are lower? The UPS technical person did not know what Customer Classification Code 53 was. I was under the impression that code 53 was dictated by the UPS system to signal the API to display "standard rates". She says that ZC created the customer classification codes, which made NO sense to me!

So, I'm left with two questions: 1) Is UPS the one that dictates what the Customer Classification Codes are? and 2) Why would the "standard rates" be lower than our negotiated rate?

Can someone test changing their Customer Classification Code to 53 to see if they get the same lowering of rates?

I just found the UPS Rating Package XML Developer Guide, where on page 21, it lists all the Customer Classification Codes. So, I have my answer to the 1st question. I am at a loss as to question #2. Why are the displayed standard rates lower than our negotiated rates? Perhaps something is wrong over at UPS???

[mrsawyer]

In addition to my question as to why Code 53 is not yielding the correct standard rates (they are too low according to UPS), I also have the misfortune of attempting to hide the number of boxes and the weight from the customer at check out. I changed the "Display Number of Boxes and Weight Status" setting to 0 in the Admin area, but the number of boxes and weight still remain visible on our website. I am still using UPSXML v.1.7.8.

Any help with these two issues would be greatly appreciated.

[lat9]

In addition to my question as to why Code 53 is not yielding the correct standard rates (they are too low according to UPS), I also have the misfortune of attempting to hide the number of boxes and the weight from the customer at check out. I changed the "Display Number of Boxes and Weight Status" setting to 0 in the Admin area, but the number of boxes and weight still remain visible on our website. I am still using UPSXML v.1.7.8.

Any help with these two issues would be greatly appreciated.

I can't help with the Code 53 question, but there are checkboxes within the UPS-XML shipping-method's configuration to enable the display of the weight and transit-time. Just un-tick the "Display Weight?" checkbox.

[mrsawyer]

OK, I see now, that the "Display Number of Boxes and Weight Status" setting in the Admin Configuration area are moot for this module. So, all is well with the plugin. Now to get UPS to fix their standard rates will be tough. Good thing I don't want to use the standard rates. I was just using them for testing!

Thanks,
lat9

[carlwhat]

Now to get UPS to fix their standard rates will be tough. Good thing I don't want to use the standard rates. I was just using them for testing!

i think the odds are low that the problem is with UPS.

if you post the 2 contents from your debug log for the 2 separate requests, i'm sure we can figure out where you have gone adrift. try and post them within a code block. see:

https://www.zen-cart.com/misc.php?do=bbcode#code

please ensure to post the request and the response for the 2 transactions; and do not include any sensitive data, ie your account number and any keys.

[mrsawyer]

Thanks Carlwhat, however, since I am not using the Standard Rates, I'll have to deal with that later.

[mrsawyer]

A problem with using the multi-lingual capability has just been revealed. We had planned to display the transit time (ETA info) so that customers would be able to choose a shipping method based on when they wanted their purchases to arrive. However, when we change the text to Spanish, the ETA info goes away. Is there a way to use the multi-language feature AND still show the ETA info?

Please Advise,
mrsawyer