UPS XML: Support Thread

[SPython]

We have upgraded to Zencart 1.5.7d and the UPSXML module v1.7.11 yet we are still getting charge much higher rates than our physical store module (not the shopping cart) that uses the same UPS Rates Access Key. We had hoped the upgrade would solve this issue - but it persists. Any advice would be greatly appreciated.

[lat9]

We have upgraded to Zencart 1.5.7d and the UPSXML module v1.7.11 yet we are still getting charge much higher rates than our physical store module (not the shopping cart) that uses the same UPS Rates Access Key. We had hoped the upgrade would solve this issue - but it persists. Any advice would be greatly appreciated.

Have you set your "UPS Rates: Shipper Number" so that you're receiving your store's negotiated rates?

[SPython]

Have you set your "UPS Rates: Shipper Number" so that you're receiving your store's negotiated rates?

@lat9 Thank you for your reply and your work on this module which is greatly appreciated. By "UPS Rates: Shipper Number" do you mean the Access Key? This is set. As is the username and password. I do not see a separate entry for Shipper Number in the UPSXML module. However, I do see this in my debug log:
#1 upsxml->__construct() called at [/admin/modules.php:204]
#2 require(/gpzhq/modules.php) called at [/admin/index.php:11]
--> PHP Warning: Use of undefined constant MODULE_SHIPPING_UPSXML_SHIPPER_NUMBER - assumed 'MODULE_SHIPPING_UPSXML_SHIPPER_NUMBER' (this will throw an Error in a future version of PHP) in /includes/modules/shipping/upsxml.php on line 92.

N.B. I have changed the name of our admin folder to its default in this quoted logfile

[SPython]

So this would seem to be the issue - there is no entry field showing in the upsxml module for Shipper Number - evidently because of the undefined constant error on line 92 of /includes/modules/shipping/upsxml.php ? I have double checked all the files in your package, upsxml-1.7.11.zip to ensure they are uploaded to the right directories. What could be causing this error? We are using PHP 7.2.0 which should be OK.

[carlwhat]

So this would seem to be the issue - there is no entry field showing in the upsxml module for Shipper Number - evidently because of the undefined constant error on line 92 of /includes/modules/shipping/upsxml.php ? I have double checked all the files in your package, upsxml-1.7.11.zip to ensure they are uploaded to the right directories. What could be causing this error? We are using PHP 7.2.0 which should be OK.

you need to re-install.

i would copy all of your config values, and then click remove the shipping module. and then install again.

that should hopefully fix the problem for your shipper number.

best.

[SPython]

you need to re-install.

i would copy all of your config values, and then click remove the shipping module. and then install again.

that should hopefully fix the problem for your shipper number.

best.

@carlwhat Thank you. That did indeed fix the problem. When I upgraded the Zencart to 1.5.7d I should have removed the previous upsxml values from the database before proceeding. The new install did not have a upsxml module and I just went ahead and installed the newest version not realizing that it was pulling the values of the previous module from the database. Removing the module as you suggested and reinstalling presented all new fields including the entry for a shipping number. Now the module is pulling the correct rates. Thanks.

[carlwhat]

@carlwhat Thank you. That did indeed fix the problem. When I upgraded the Zencart to 1.5.7d I should have removed the previous upsxml values from the database before proceeding. The new install did not have a upsxml module and I just went ahead and installed the newest version not realizing that it was pulling the values of the previous module from the database. Removing the module as you suggested and reinstalling presented all new fields including the entry for a shipping number. Now the module is pulling the correct rates. Thanks.

[SPython]

We have upgraded to Zencart 1.5.7d and the UPSXML module v1.7.11 yet we are still getting charged much higher rates than our physical store module (not the shopping cart) that uses the same UPS Rates Access Key. We had hoped the upgrade would solve this issue - but it persists. Any advice would be greatly appreciated.

Here is an example: sending a 7lb package from New York to California the UPS charge quoted on our UPS desktop application is $19.18 and the same package has an estimated UPS charge of $28.90 via the UPSXML module for Zencart