VAT4EU Support Thread

[lat9]

I've just submitted v2.0.0 of VAT4EU to the Zen Cart plugins for review. This version drops support for Zen Cart versions prior to 1.5.6.

If your store uses Zen Cart 1.5.5a-f, please continue to use v1.0.1 of VAT4EU.

VAT4EU, v2.0.0, is now available for download: https://www.zen-cart.com/downloads.php?do=file&id=2164

[micromouse]

Excellent, I will try an install tomorrow....many many thanks in advance

Wayne

[dharrison]

Hi

I'm not sure if this is an issue with either this plugin or my general tax settings, so apologies if this is the wrong forum.

I have an issue with my web setup. basically our shop is based in the UK but ships to the EU. We use VAT 4 EU to remove the VAT surcharge with a valid tax number. But someone purchased a product a couple of days ago and VAT wasn't charged at all.

My basis of product Tax is Shipping

I have tax set up at 20% for both UK and the countries we serve ( Netherlands, Belgium and France) . This has worked in the past.

Please I appreciate any help/advice given.

[lat9]

Debbie, is this a new setup? You indicated that your tax setup has "worked in the past", so what's changed?

Any debug-logs written to the /logs directory on/around the time of the order?

[dharrison]

Hi lat9

The website is a couple of years old but only recently has it been set up for the Netherlands, etc.

Before it was just a UK based website.

I didn't have debug on as it was working before. But now its not.

I hope this gives some insight

[lat9]

From which country did you receive the purchase that didn't charge VAT?

[dharrison]

Hi lat9

The Netherlands. I ahve since set an account up with a netherlands address and the VAT isn't showing for me either