Okay, so I'm going to explain this to the best of my pea-brain ability. Please be patient as I'm an idiot.

On v1.5.4, using the zenn template.

We've had this issue with email for a few years and my boss is finally beginning to crack because it's bugging the hell out of him lol. We used to use squirrel-mail as our email client years back and we noticed that when customers were purchasing online, they were not receiving confirmation emails, couldn't do forgot password, etc. My boss originally thought this was something to do with a blacklist but after using https://mxtoolbox.com I don't believe that's the issue.

After digging a little, (us not being web people really) we found that on the admin panel, it's set to [email protected], which looks to be an email address setup through our webhost. Could the issue of the emails never reaching their destination be that the webhost is using some kind of mask? Like, for instance..

The issue only happens if their email is yahoo/at&t/sbcglobal related.

Customer purchases, website sends data through webhost, webhost then emails customer with masked email using [email protected] instead of using our actual email which is [email protected] (hosted through Gmail).

We switched to Gmail when the issues started and that allows us to send the receipt, tracking and send them a password reset email manually.

We tried changing the settings in the zencart admin panel to the gmail details but it fails whenever anyone orders or requests an email from the website.

If any of that is confusing, I can attempt to explain it better but please bare with me.. I'm trying lol.

Thanks,

Ash