the html email in the template_checkout has an image, different locations for the name etc, but the email that the client receives is different.
i have deleted all the content in the email template and the client still receives the email normally. this makes me think that the email is being created in another place (sites template was custom made). any way i can find where this email is being made? i have tried to search using the dev tool for words in the email but all i can find are defines and the text, nothing that would place the different texts(name order price etc) in a specific location inside the sent email.