Shipstation install connection error

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08 Apr 2020, 14:59

butsy

New Zenner

Join Date:: Mar 2020
Posts:: 1
Plugin Contributions:: 0

Shipstation install connection error

I am installing Shipstation. After following the instructions, uploading shipstation_zc to the admin directory, creating a new user and entering the information in the Shipstation account, I get the following error message:
"We received an error testing the ZenCart store. An error was encountered while attempting to test the connection."
I was able to login to the new admin account with the user name and password so the admin account works.
I have checked the url address as well.

According to Shipstation tech support they are seeing the following error:
Invalid XML. Error: 'The 'link' start tag on line 5 position 4 does not match the end tag of 'head'. Line 10, position 3.' We received: '<!DOCTYPE html> <html dir="ltr" lang="en"> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <link href="includes/alt-stylesheet.css" rel="stylesheet"> <title> Admin

Does anyone have any ideas?
Thanks.

08 Apr 2020, 15:24

rixstix

Totally Zenned

Join Date:: Aug 2009
Posts:: 2,015
Plugin Contributions:: 0

Re: Shipstation install connection error

shipstation_zc should be installed in the home directory; not the admin directory.

It should work after you move it.

08 Apr 2020, 17:05

rixstix

Totally Zenned

Join Date:: Aug 2009
Posts:: 2,015
Plugin Contributions:: 0

Re: Shipstation install connection error

Are these still the current instructions?

Your ZenCart store can be integrated with ShipStation in just minutes. To grant ShipStation access to your ZenCart account, please follow the instructions below.

Download this file and upload the shipstation_zc.php file to your Zen Cart's root folder.
In your Zen Cart Admin site, go to either Tools or Admin Access Management (depending on your ZenCart version) to create a new admin user for ShipStation. This step is optional, but recommended so that your new integration keeps working even if you change your primary admin password.
Enter the new administrator username and password in the fields below.
Enter the URL to the shipstation_zc.php file below (e.g. http://www.myzencart.com/shipstation_zc.php)
Click Test Connection to see if the steps you followed worked correctly.
If you receive an authorization error, you may need to place the this snippet in your .htaccess file.
Click on Finish to make this store active in ShipStation!

This is the snippet they say may be required IF there is an authorization error.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization},L] RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^(.*)$ app.php [QSA,L]
</IfModule>