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  1. #1
    Join Date
    Mar 2020
    Location
    Madison, AL
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    Default Shipstation install connection error

    I am installing Shipstation. After following the instructions, uploading shipstation_zc to the admin directory, creating a new user and entering the information in the Shipstation account, I get the following error message:
    "We received an error testing the ZenCart store. An error was encountered while attempting to test the connection."
    I was able to login to the new admin account with the user name and password so the admin account works.
    I have checked the url address as well.

    According to Shipstation tech support they are seeing the following error:
    Invalid XML. Error: 'The 'link' start tag on line 5 position 4 does not match the end tag of 'head'. Line 10, position 3.' We received: '<!DOCTYPE html> <html dir="ltr" lang="en"> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <link href="includes/alt-stylesheet.css" rel="stylesheet"> <title> Admin

    Does anyone have any ideas?
    Thanks.
    Last edited by Butsy; 8 Apr 2020 at 04:03 PM. Reason: additonal information

 

 

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