Order Emails going to Spam or Junk

[CosmosK]

ZC version, 1.54
Westminster New template
PHP Version: 5.6.40 (Zend: 2.6.0)

Last week all working fine. This week order emails go to Spam or Junk folder. I can't tell if outlook 2010 (windows 7 PC) is doing it or ESET antivirus. Nothing I do in setting does anything.

After assuming it was my domain email, I created a new email this morning through fastmail and setup order confirmations to be from it. Now, these new emails still go to junk or spam, however, when I send an email from that account to test it they do not go to spam. So, it seems to be something with being sent from Zencart I think.

Any ideas on what could be going wrong?

[swguy]

Four pieces of software you mention in your post are beyond end of life.

[CosmosK]

I understand your observation, but I don't see how that would explain it working last week and not now.

[simon1066]

The first thing I would look at is to compare the source of the received emails - 'spam' vs 'non-spam'. (view source in the email app). That might give clues as to why they went to spam.

[CosmosK]

Well, I look at the raw message and here's what I see. The spam one is being caught by fastmail before it gets to my computer. The one I'm on now is win10 and the test order confirmation never showed up. I log into webmail and it's in a spam folder there with a 7.0 spam rating.


Spam this week

X-Spam-known-sender: no
X-Spam-sender-reputation: 500 (none)
X-Spam-score: 7.0
X-Spam-hits: FREEMAIL_ENVFROM_END_DIGIT 0.25, FREEMAIL_FROM 0.001, FREEMAIL_REPLYTO 1,
HTML_MESSAGE 0.001, INVALID_MSGID 1.167, ME_NOAUTH 0.01,
ME_SENDERREP_NEUTRAL 0.001, RCVD_IN_DNSWL_NONE -0.0001,
SPF_HELO_PASS -0.001, SPF_NEUTRAL 0.652, SPOOFED_FREEMAIL 1.999,
SPOOFED_FREEM_REPTO 1.997, LANGUAGES en, BAYES_USED none,
SA_VERSION 3.4.2
X-Spam-source: IP='192.185.143.39', Host='gateway31.websitewelcome.com', Country='US',
FromHeader='com', MailFrom='com'
X-Spam-charsets: plain='utf-8', html='utf-8'


Older not spam:

X-Spam-known-sender: no
X-Spam-sender-reputation: 500 (none)
X-Spam-score: 1.1
X-Spam-hits: HTML_MESSAGE 0.001, INVALID_MSGID 1.167, LOTS_OF_MONEY 0.001,
ME_NOAUTH 0.01, ME_SENDERREP_NEUTRAL 0.001, RCVD_IN_DNSWL_NONE -0.0001,
SPF_HELO_PASS -0.001, T_SPF_PERMERROR 0.01, LANGUAGES en,
BAYES_USED none, SA_VERSION 3.4.2
X-Backscatter: NotFound1
X-Backscatter-Hosts:
X-Spam-source: IP='192.185.50.73', Host='gateway24.websitewelcome.com', Country='US',
FromHeader='com', MailFrom='com'
X-Spam-charsets: plain='utf-8', html='utf-8'

[carlwhat]

Well, I look at the raw message and here's what I see. The spam one is being caught by fastmail before it gets to my computer. The one I'm on now is win10 and the test order confirmation never showed up. I log into webmail and it's in a spam folder there with a 7.0 spam rating.


Spam this week

X-Spam-known-sender: no
X-Spam-sender-reputation: 500 (none)
X-Spam-score: 7.0
X-Spam-hits: FREEMAIL_ENVFROM_END_DIGIT 0.25, FREEMAIL_FROM 0.001, FREEMAIL_REPLYTO 1,
HTML_MESSAGE 0.001, INVALID_MSGID 1.167, ME_NOAUTH 0.01,
ME_SENDERREP_NEUTRAL 0.001, RCVD_IN_DNSWL_NONE -0.0001,
SPF_HELO_PASS -0.001, SPF_NEUTRAL 0.652, SPOOFED_FREEMAIL 1.999,
SPOOFED_FREEM_REPTO 1.997, LANGUAGES en, BAYES_USED none,
SA_VERSION 3.4.2
X-Spam-source: IP='192.185.143.39', Host='gateway31.websitewelcome.com', Country='US',
FromHeader='com', MailFrom='com'
X-Spam-charsets: plain='utf-8', html='utf-8'


Older not spam:

X-Spam-known-sender: no
X-Spam-sender-reputation: 500 (none)
X-Spam-score: 1.1
X-Spam-hits: HTML_MESSAGE 0.001, INVALID_MSGID 1.167, LOTS_OF_MONEY 0.001,
ME_NOAUTH 0.01, ME_SENDERREP_NEUTRAL 0.001, RCVD_IN_DNSWL_NONE -0.0001,
SPF_HELO_PASS -0.001, T_SPF_PERMERROR 0.01, LANGUAGES en,
BAYES_USED none, SA_VERSION 3.4.2
X-Backscatter: NotFound1
X-Backscatter-Hosts:
X-Spam-source: IP='192.185.50.73', Host='gateway24.websitewelcome.com', Country='US',
FromHeader='com', MailFrom='com'
X-Spam-charsets: plain='utf-8', html='utf-8'

cosmos,
email is hard. ZC is not an email server. it is a shopping cart. it can send email via a multitude of different configurations, and servers. you can NOT blame ZC for your email going to spam. you can blame spammers who have made it rather difficult for legitimate email to get through. because of them, we have to implement all of these email filters.

looking at your headers, you have spam assassin setup. spam assassin assigns a score to your email, and then your email client might have a rule on it to put emails with a certain score into your spam folder. spam assassin is probably configured from your cpanel for your receiving email. it has nothing to do with ZC.

as you can see the SA score went up specifically due to 2 rules:

SPOOFED_FREEMAIL 1.999,
SPOOFED_FREEM_REPTO 1.997

that amounts to almost 4 of your 7 points. and those 4 points are directly tied to you using fastmail.

one needs to train spam assassin and then configure it properly to get the right emails going to the right places. that said, there will always be false positives, and true negatives.... or something like that.

the current gold standard for ensuring proper email delivery is the combination of SPF, DKIM and DMARC. SPF is the easiest part of it to setup. DKIM is probably the most difficult as it involves configuration of the server where ZC resides. and if you are on a shared server, you then have to rely on the tech support of your hosting company to see if they do anything.

as i initially stated, email is hard. your emails are going to your spam folder due to spam assassin not being properly trained and/or configured, and your email client. those 2 things are working in tandem. i do not believe eset has anything to do with it.

good luck.