Forgot Password And It Won't Send A Reset E-mail To Me

[CookieMonster]

I had to do a 90-day new password a few days ago. I went to log in today and my password is not working, so I must not remember the one I put in. I tried to request an admin password reset but the e-mail never arrives. Now I'm concerned as I am the only admin. Is there a way, maybe in My PHP Admin or something that I can do to get into my account? Thank you so much for any insight.

[barco57]

https://docs.zen-cart.com/user/troub...dmin_password/

[CookieMonster]

barco57, THANK YOU SO MUCH! I could not find this on my own search of the forum. The SQL query worked so I could get back in. THANK YOU, THANK YOU, THANK YOU! :-)

[swguy]

You still have some work to do. You have an email deliverability problem if you're not getting your reset password emails (and that means your customers may not be getting your cart emails either). Take a look here: https://docs.zen-cart.com/user/email/

[johnniejetski2]

You still have some work to do. You have an email deliverability problem if you're not getting your reset password emails (and that means your customers may not be getting your cart emails either). Take a look here: https://docs.zen-cart.com/user/email/

I'm not getting reset emails, cant get the quick fix in the zen-cart doc to work, tried adding new user through Myphpadmin, still nothing. My concern is it wont send me a reset email. I have tried adding users with new email addresses, but nothing gets it to work

[johnniejetski2]

log files show this:
[29-Aug-2024 01:58:09 UTC] PHP Notice: Email Error: Could not instantiate mail function.
in /home/bladez5/monstergoped.com/includes/functions/functions_email.php on line 511
[29-Aug-2024 01:58:09 UTC] PHP Notice: Email Error: Could not instantiate mail function.
in /home/bladez5/monstergoped.com/includes/functions/functions_email.php on line 511

that part of that file looks like this starting at 506
//
if ($ErrorInfo !== '') {
$mail_langs = $mail->getTranslations();
if (strpos($ErrorInfo, $mail_langs['recipients_failed']) === false) {
// Don't log SMTP rejected spam; log others
if (!str_contains($ErrorInfo, 'spam content')) {
trigger_error('Email Error: ' . $ErrorInfo);
}
} else {
$log_prefix = (IS_ADMIN_FLAG === true) ? '/myDEBUG-bounced-email-adm-' : '/myDEBUG-bounced-email-';
$log_date = new DateTime();
error_log('Request URI: ' . $_SERVER['REQUEST_URI'] . PHP_EOL . PHP_EOL . $ErrorInfo, 3, DIR_FS_LOGS . $log_prefix . $log_date->format('Ymd-His-u') . '.log');

[royaldave]

log files show this:
[29-Aug-2024 01:58:09 UTC] PHP Notice: Email Error: Could not instantiate mail function.
in /home/bladez5/monstergoped.com/includes/functions/functions_email.php on line 511
[29-Aug-2024 01:58:09 UTC] PHP Notice: Email Error: Could not instantiate mail function.
in /home/bladez5/monstergoped.com/includes/functions/functions_email.php on line 511

that part of that file looks like this starting at 506
//
if ($ErrorInfo !== '') {
$mail_langs = $mail->getTranslations();
if (strpos($ErrorInfo, $mail_langs['recipients_failed']) === false) {
// Don't log SMTP rejected spam; log others
if (!str_contains($ErrorInfo, 'spam content')) {
trigger_error('Email Error: ' . $ErrorInfo);
}
} else {
$log_prefix = (IS_ADMIN_FLAG === true) ? '/myDEBUG-bounced-email-adm-' : '/myDEBUG-bounced-email-';
$log_date = new DateTime();
error_log('Request URI: ' . $_SERVER['REQUEST_URI'] . PHP_EOL . PHP_EOL . $ErrorInfo, 3, DIR_FS_LOGS . $log_prefix . $log_date->format('Ymd-His-u') . '.log');

This looks like a server issue, not a zen cart issue.

Try reading https://github.com/PHPMailer/PHPMail...-mail-function for some ideas.

[johnniejetski2]

I did a fresh install with no upgrade to the old databse and everything is fine. My other upgrade to an old database had bad dates so I assume this needs to be fixed before I proceed. Any tips for finding and fixing bad dates in a database. My thought is to download the old database and use notepad++ to do a search and replace and then re-upload it

[johnniejetski2]

no change, which makes me think another part of the old db is corrupt besides some date formats

[johnniejetski2]

log file after fixing bad dates:

[04-Sep-2024 02:35:41 UTC] PHP Fatal error: Uncaught Error: Undefined constant "MFA_ENABLED" in /home/bladez5/monstergoped.com/hulk/includes/functions/functions_mfa.php:36
Stack trace:
#0 /home/bladez5/monstergoped.com/hulk/includes/functions/general.php(431): zen_mfa_handler(Array)
#1 /home/bladez5/monstergoped.com/hulk/includes/functions/admin_access.php(380): zen_call_function('zen_mfa_handler', Array)
#2 /home/bladez5/monstergoped.com/hulk/login.php(29): zen_validate_user_login('xxxxxxx', 'xxxxxxx')
#3 /home/bladez5/monstergoped.com/hulk/index.php(16): require('/home/bladez5/m...')
#4 {main}
thrown in /home/bladez5/monstergoped.com/hulk/includes/functions/functions_mfa.php on line 36