Quote Originally Posted by HeleneWallis View Post
I'm having the same issue, except that Shipstation is showing a much lower rate than what our customers are being charged. Tare is zero and even if we eliminated our very small handling charge, our customers' cost is several dollars above what we're being charged.

I tried changing from Online to Retail, and everything except Ground Advantage went up by a couple of dollars. Ground Advantage stayed the same, and in that setting, it was the least expensive. But when I went back to Online and the other prices went back down, Ground Advantage was more expensive than several of the Priority Mail services, when it should have been less expensive. I don't see any way to correct this.

What are your settings in Configuration >> Shipping/Packaging for Package Tare Small to Medium and Larger Packages?