USPS Shipping Module [Support Thread]

[apollowilcox]

I'm having the same issue, except that Shipstation is showing a much lower rate than what our customers are being charged. Tare is zero and even if we eliminated our very small handling charge, our customers' cost is several dollars above what we're being charged.

I tried changing from Online to Retail, and everything except Ground Advantage went up by a couple of dollars. Ground Advantage stayed the same, and in that setting, it was the least expensive. But when I went back to Online and the other prices went back down, Ground Advantage was more expensive than several of the Priority Mail services, when it should have been less expensive. I don't see any way to correct this.

We are experiencing this also. Shipstation is notably lower than what the website calculated, then lowers again when the 'Print Label' button is clicked. (Whereas for UPS, the rate initially retrieved by Shipstation does not change at label print.) The USPS shipping cost calc'd / charged online ends up being far higher than our final cost. Our business model is to simply break even on shipping, so this feels like over-charging. Just started in July/ August time frame. Not sure how to address it.

The website and shipstation are simply retrieving rates from the USPS account, so this feels like something going at the USPS source - and not an issue with either ZC or SS.