Square WebPay support thread.

[carlwhat]

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However if the customer was to get to the OPC page and enter their card details directly into the Square payment fields, the radio button then becomes highlighted after a couple of digits are entered and the card type is recognized. But when the confirm order button is selected to checkout, the SQ-MISSING-TOKEN error shows up.

It's the same situation if a customer selects Paypal first then stupidly starts entering their card data into the Square fields, Square then becomes highlighted but invariably shows SQ-MISSING-TOKEN error.

So it looks to me if you positively select the radio button for the Square Payments first, then enter card details a checkout without SQ-MISSING-TOKEN error will occur. and you don't get the following error log.

hi vic,
i wish these situations were the case. i am not able to reproduce it on your site. i am only able to fix what i can reproduce.

allow me to explain a little bit about this process: it is a 2-step process; the first step sends the credit card data to square, it returns a token. square_webPay takes this token, adds it onto the html form on the OPC page, and then submits the whole form to your zen-cart installation. at that point, ZC has control, and then ZC submits that token to square.

if for whatever reason that token does NOT make it onto the html form, you see the error that you are getting.

with regards to the 2 situations you mention above, i have a couple of videos. a GENERIC DECLINE is coming back from square. the SQ-MISSING-TOKEN error is an error from square_webPay as we are not submitting anything to square as we do not have the result from the first step of the process:

https://www.dropbox.com/s/i3zc3t5diu...20PM.webm?dl=0
https://www.dropbox.com/s/6mc9y5gvf3...20PM.webm?dl=0

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If this is the case and because we have to think like a customer (not always perfect in the nicest possible way), it might help if the moment the Webpay card fields are selected, the payment option is actually selected at that point along with the radio button.

To me (and I am just a store owner who muddles through) it's a little strange. I am sure the previous standard Square module used to select square the moment you touched the input fields.

you are correct here. the previous module selected the radio button the moment you touched the input fields. the webPay module selects the radio button after the first input, and NOT when a field gets focused.

unfortunately that is impossible to change due to the architecture of the new square infrastructure. it was something that i remember looking at rather closely. but again this is not the problem as one can see from my videos.

that said, i DO appreciate the troubleshooting with the specific keystrokes that you think are causing the problem. if we are able to reproduce it, we can then fix it.

best.