Square WebPay support thread.

[Nick1973]

Hi Carl,

I have posted three videos of the following scenarios that I hope might help. They are from the same live site you tested on and unchanged in any way.

No Radio button selected, card data entered directly. returns SQ_Missing_Token
https://drive.google.com/file/d/16Bi...ew?usp=sharing


Radio Button Selected by user then card data entered returns Generic_Decline
https://drive.google.com/file/d/1mrO...ew?usp=sharing


After getting SQ_Missing_Token card data entered immediately again giving Generic_Decline
https://drive.google.com/file/d/1RpE...ew?usp=sharing

I hope it can be of help to visually see the results.

Also when I turn off OPC and have the standard checkout process, entering the card details directly into the card fields without selecting the radio button, gives the positive result the Generic_Decline.

Hope the results are useful.

Kind regards

Vic

This is what I am getting with OPC:

No Radio button selected, card data entered directly. returns SQ_Missing_Token
https://drive.google.com/file/d/16Bi...ew?usp=sharing

If the radio button is checked before entering the card details, the payment works. If it isn't checked, it doesn't work. Your video highlights the this scenario.

If you do the the same process on the standard checkout, it works perfectly as it should.

[delia]

in trying to activate the token this error is being generated:
[11-Jul-2022 08:42:47 America/Chicago] Request URI: /squareWebPay_handler.php?code=sq0cgp-hSqjZnDct9f2STlglgrcSQ&response_type=code&state=7797894d5590c14fe34769c3199a7d85 8dbc1c6646e6b65a1f1589a6bf27439a, IP address: 66.232.98.194
--> PHP Fatal error: Uncaught Error: Class 'Square\Models\ObtainTokenRequest' not found in /includes/modules/payment/square_webPay.php:690
Stack trace:
#0 /squareWebPay_handler.php(33): square_webPay->exchangeForToken('sq0cgp-hSqjZnDc...')
#1 {main}
thrown in /includes/modules/payment/square_webPay.php on line 690.

I checked and made sure all the files were uploaded and the old module removed.

[dbltoe]

I checked and made sure all the files were uploaded and the old module removed.

If you actually removed the files from their locations, that can be part of the problem.

The best way is to have all the files on the site but, don't click on install.

If all the old files are on the site, go to the circled i for the old square. If it says Install Module, all is fine. If not, click on Remove Module which actually leaves needed files on the site.

[swguy]

Getting emails saying

Authorization error: 'VOICE_FAILURE' Sent to Square: SquareModelsCreatePaymentRequest Object ....

Sometimes the charge succeeds on retry; other times the customer has to switch to PayPal or some other payment method.

[swguy]

I guess what I'm wondering is, if it's possible to deduce that you're in this state and give a message to the customer in the cart.

[carlwhat]

I guess what I'm wondering is, if it's possible to deduce that you're in this state and give a message to the customer in the cart.

how do you know i'm not already doing that?

error messages are already added to the message stack and displayed to the customer. see:

https://github.com/proseLA/square_we....php#L428-L433

line 431.

[swguy]

@carlwhat is maintaining the Square plugin; please don't post information about your fork - it's disrespectful and confusing to new people.
I will immediately delete such posts.

[swguy]

how do you know i'm not already doing that? ...

That's good to hear - the customers in question are not exactly tech savvy and couldn't report on their experience.
I'm not positive what $error->getCode() is going to return - can we look for this particular message and say something like "try another card?"