Square WebPay support thread.

[dbltoe]

There is Square (the original mod) and Square WebPay (the current mod). Both have had more than one version.

If you used the Square mod to process any past orders, leaving those Square files on your site will allow you to view the complete history for those orders.

I you did not use the Square mod to process any orders, removing the old Square files is optional (some folks are just cumpuslsive about "getting rid" of things). WebPay upgrades are generally done to override existing files with the newer version but always check the readme for any extra instructions.

The old Square is still being loaded with 2.0 as of this date, so many will have the Square files and never have used it for processing.

Hopefully, that clarifies what I was saying.

[Nick1973]

ok it doesn't really give me any ideas of why I am getting errors.

[dbltoe]

You are aware that Square was down last week when you reported your error, right?

The are supposedly operational today. https://isSquareUp.com shows the outage on the 7th and 8th.

If you are still having problems, we need to know as many answers to the Posting Tips as you can provide. Also, any error/warning logs should be entered using the # above.

[Nick1973]

I'm now getting these errors as well.

[dbltoe]

Since you did not answer any of the posting tips, this is possibly more informational than helpful. I have no idea if you are using OPC, a template that might be a problem, or some other situation.

A generic decline means that some information was not entered or entered incorrectly. Since the billing address/zip is an important part of the transaction verificaton, payment gateways will never specify to the customer what was "generically" incorrect. It gives information that bad guys can use to get information not found on hte card. Since the newest WebPay is set to not allow checking out without filling the form with all the info, my money's on the information being incorrect.

One problem that comes up in Chrome and other browsers is that it may be set to automatically fill in the shipping/billing and has a tendency to add the city into the Address 2 block. That will cause a generic decline. Another instance is a user with a corporate CC using their home zip instead of that for the card's billing address. Both situations result in a generic decline.

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