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  1. #1
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    9,684
    Plugin Contributions
    11

    Default Re: Order details missing.

    Have you tried looking at account history for other customers?

    If you have it set, you can go to another customer and use the Place Order button to log in as them. If you get the same result on THAT customer's previous order, you have a file problem creating a partial blank page.

    If the problem does not exist EXCEPT with that one historical order, there's a problem in the order itself.
    A little help with colors.
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  2. #2
    Join Date
    Jul 2012
    Posts
    16,816
    Plugin Contributions
    17

    Default Re: Order details missing.

    @dsc7050, in the admin, configuration settings, logging, change the logging to ignore duplicate definitions. It won't fix your overall issue, but it will make the logs a little easier to read.

    As to the content of the logs, well, they got truncated because they were pasted in plain text instead of being enclosed by code or similar tags., but they let much so far just announce that there is an issue with trying to determine if there is a more recent version of some software or another. There really isn't a problem provided in the posted logs.
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  3. #3
    Join Date
    Feb 2006
    Location
    Tampa Bay, Florida
    Posts
    10,511
    Plugin Contributions
    126

    Default Re: Order details missing.

    The error log you posted doesn't correspond to a white screen. You'll want to look for one that says "Fatal Error" or something like that in the log.
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  4. #4
    Join Date
    Sep 2018
    Location
    UUSA
    Posts
    44
    Plugin Contributions
    0

    Default Re: Order details missing.

    Fixed..we just replaced the (tpl_account_history_info_default.php) file, the details its show up. ( includes/templates/responsive_classic/templates)

  5. #5
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    9,684
    Plugin Contributions
    11

    Default Re: Order details missing.

    Thanx for letting the forum know the solution.
    A little help with colors.
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