Main Page Contact number

[simon1066]

Hi All,

... I tried using the phone number as a search in developer's tool kit but the number did not change...

I'm not entirely sure what you mean by this. Did you find the number when searching and did you subsequently make a change somewhere which didn't work?

Anyway, not knowing where that particular template gets the tel number from, I would take a stab at it being the Customer Service number in Admin > Configuration > My Store > Telephone - Customer Service. Failing that, give the results of the developer's toolkit search so we can hopefully identify its location.

[dbltoe]

If you are speaking of the 02-9011-**** ny=umber, it will probably be found in your database.

[carlwhat]

your admin -> tools -> bozen theme option -> header and footer

best.

[Bruce1952]

I'm not entirely sure what you mean by this. Did you find the number when searching and did you subsequently make a change somewhere which didn't work?

Anyway, not knowing where that particular template gets the tel number from, I would take a stab at it being the Customer Service number in Admin > Configuration > My Store > Telephone - Customer Service. Failing that, give the results of the developer's toolkit search so we can hopefully identify its location.

The template is m_o_z_e_n Template and I did change these two files below to the new phone number.

define_shippinginfo.php

define_contact_us.php

[brittainmark]

Have you checked Admin>Configuration>My Store>Telephone Customer Services

Also, if not there, use Admin>Tools>Developers Tool Kit and look for the telephone number 02-9011-6036
I would use look in all files but you could try any/all of the options available.

[Bruce1952]

Have you checked Admin>Configuration>My Store>Telephone Customer Services

Also, if not there, use Admin>Tools>Developers Tool Kit and look for the telephone number 02-9011-6036
I would use look in all files but you could try any/all of the options available.

Hi,

Have tried all that you suggested and not getting results for the 02-9011-6036.

Surely someone should know where to look, as all I am getting is dead ends at present.

[mprough]

It is likely embedded in the template code then. Have you tried

Tools >> Developers Tool Kit >>

Look-up in all files

All Files Look-ups: Catalog
File type: PHP only

Click Search


~Melanie

[Bruce1952]

It is likely embedded in the template code then. Have you tried

Tools >> Developers Tool Kit >>

Look-up in all files

All Files Look-ups: Catalog
File type: PHP only

Click Search


~Melanie

Yes tried all files as suggested and only a backup file is showing the info.

This is the only file showing the number
backups/##########_temp_compare_compare/includes/languages/english/html_includes/define_contact_us.php

[carlwhat]

Hi,

Have tried all that you suggested and not getting results for the 02-9011-6036.

Surely someone should know where to look, as all I am getting is dead ends at present.

bruce,
i know where to look; i even pointed you in the correct place in this post.

in trying what i recommended, it seems that the template you are using has a problem with saving the data, and in fact does not save it, and generates no logs. at least that is what is happening on my dev box that uses said template.

please try and confirm for yourself.

there is a reason why ZC has some issue with this template and its authors or something... i do not know the history.

the developers tools are of no value for your problem. it looks like you will need to use mysql; and the tool that most people use is phpmyadmin to look at your database. someone else can help you with that if you need it; they can also help you if you have a database prefix.

here is the sql. please replace the `b` in bozen with a `m`. and the phone number with the number you want.

SELECT * from bozen;
// this should return 1 record.
UPDATE bozen SET
`phone_support` = '00-99909-9990',
WHERE `id` = '1';
// if that does not work, you can try to update the field `call_us`
UPDATE bozen SET
`call_us` = '00-99909-9990',
WHERE `id` = '1';

please confirm that your dead end has now been opened.

best.

[Bruce1952]

Hi carlwhat,

Thank you that worked a treat.

Sorry for not understandind what you were talking about before.