Under Modules --> Payment --> Paypal Restful module, is your Debug Mode set to Log File? Mine is on (so I get all the log files). Maybe yours is too?
Under Modules --> Payment --> Paypal Restful module, is your Debug Mode set to Log File? Mine is on (so I get all the log files). Maybe yours is too?
- Jeff
Those 'unconditional' webhook logs will be corrected in v1.2.2 and later. See this (https://github.com/lat9/paypalr/blob...er.php#L40-L43) change that provides the correction.
I use PayPal Shipping to purchase shipping labels, but I'm unsure if this issue is related to v1.2.1.
When purchasing a shipping label directly from the PayPal order list, I've noticed that the updated PayPal Shipping system, which no longer integrates with ShipStation, no longer provides the customer's actual phone number. Instead, it automatically substitutes the number with a generic placeholder: "9999999999."
I'll turn the log on to look into it.
Last edited by siliconbug; 4 Oct 2025 at 11:57 PM.
Last edited by siliconbug; 5 Oct 2025 at 10:04 PM.
From the PayPal "Recent activity" table, I clicked on the Name for a Payment from Type. From that display, I scrolled down to see the Customer details; the customer's Contact Telephone was listed there.
I think I might have found it! Looking at PayPal's "create order" API, it looks like both the email address and phone number can be sent up (https://developer.paypal.com/docs/ap...ng&t=request); they're not currently.
Send me a PM with your direct email address and I'll make a change to add that information to the payload and send it on over.
I also found this note regarding the phone number:
The phone number of the customer. Available only when you enable theContact Telephone Numberoption in theProfile & Settingsfor the merchant's PayPal account. Thephone.phone_numbersupports onlynational_number.
In Transaction details, I see a customer's name and address under Shipping address only.
PM sent.
Contact telephone number setting in my PayPal account was previously turned off, but I remember that PayPal Shipping used to include the correct phone number on UPS labels by default. I've now switched the setting to On (optional field).