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  1. #331
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    Default Re: PayPal RESTful API Payment Module

    Under Modules --> Payment --> Paypal Restful module, is your Debug Mode set to Log File? Mine is on (so I get all the log files). Maybe yours is too?
    - Jeff

  2. #332
    Join Date
    Jun 2012
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    Default Re: PayPal RESTful API Payment Module

    Quote Originally Posted by Jeff_Mash View Post
    Under Modules --> Payment --> Paypal Restful module, is your Debug Mode set to Log File? Mine is on (so I get all the log files). Maybe yours is too?
    Thanks for jumping in.
    No, mine is set to "Off" that's why I find it strange that it is pumping out these log files when that is turned off.

  3. #333
    Join Date
    Sep 2009
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    Stuart, FL
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    Default Re: PayPal RESTful API Payment Module

    Those 'unconditional' webhook logs will be corrected in v1.2.2 and later. See this (https://github.com/lat9/paypalr/blob...er.php#L40-L43) change that provides the correction.

  4. #334
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    Default Re: PayPal RESTful API Payment Module

    Quote Originally Posted by lat9 View Post
    Those 'unconditional' webhook logs will be corrected in v1.2.2 and later. See this (https://github.com/lat9/paypalr/blob...er.php#L40-L43) change that provides the correction.
    Thank You lat9!

  5. #335
    Join Date
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    Default Re: PayPal RESTful API Payment Module

    I use PayPal Shipping to purchase shipping labels, but I'm unsure if this issue is related to v1.2.1.

    When purchasing a shipping label directly from the PayPal order list, I've noticed that the updated PayPal Shipping system, which no longer integrates with ShipStation, no longer provides the customer's actual phone number. Instead, it automatically substitutes the number with a generic placeholder: "9999999999."

    I'll turn the log on to look into it.
    Last edited by siliconbug; 4 Oct 2025 at 11:57 PM.

  6. #336
    Join Date
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    Default Re: PayPal RESTful API Payment Module

    Quote Originally Posted by siliconbug View Post
    I use PayPal Shipping to purchase shipping labels, but I'm unsure if this issue is related to v1.2.1.

    When purchasing a shipping label directly from the PayPal order list, I've noticed that the updated PayPal Shipping system, which no longer integrates with ShipStation, no longer provides the customer's actual phone number. Instead, it automatically substitutes the number with a generic placeholder: "9999999999."

    I'll turn the log on to look into it.
    Hmm, I use PayPal Shipping, too, but I'm not seeing that 'generic placeholder' on the shipping label (I'm not seeing a phone at all). I'll note that when I view a Payment record, the customer's phone number shows up there.

  7. #337
    Join Date
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    Default Re: PayPal RESTful API Payment Module

    Quote Originally Posted by lat9 View Post
    Hmm, I use PayPal Shipping, too, but I'm not seeing that 'generic placeholder' on the shipping label (I'm not seeing a phone at all). I'll note that when I view a Payment record, the customer's phone number shows up there.
    USPS shipping labels do not include phone numbers, whereas UPS labels do.

    I don’t see the customer’s phone number in the log, just their name, email, and address. It's also not visible on PayPal's side.
    Last edited by siliconbug; 5 Oct 2025 at 10:04 PM.

  8. #338
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    Default Re: PayPal RESTful API Payment Module

    From the PayPal "Recent activity" table, I clicked on the Name for a Payment from Type. From that display, I scrolled down to see the Customer details; the customer's Contact Telephone was listed there.

  9. #339
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    Default Re: PayPal RESTful API Payment Module

    I think I might have found it! Looking at PayPal's "create order" API, it looks like both the email address and phone number can be sent up (https://developer.paypal.com/docs/ap...ng&t=request); they're not currently.

    Send me a PM with your direct email address and I'll make a change to add that information to the payload and send it on over.

    I also found this note regarding the phone number:

    The phone number of the customer. Available only when you enable the
    Contact Telephone Number
    option in the
    Profile & Settings
    for the merchant's PayPal account. The
    phone.phone_number
    supports only
    national_number
    .

  10. #340
    Join Date
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    Default Re: PayPal RESTful API Payment Module

    Quote Originally Posted by lat9 View Post
    From the PayPal "Recent activity" table, I clicked on the Name for a Payment from Type. From that display, I scrolled down to see the Customer details; the customer's Contact Telephone was listed there.
    In Transaction details, I see a customer's name and address under Shipping address only.

    Quote Originally Posted by lat9 View Post
    I think I might have found it! Looking at PayPal's "create order" API, it looks like both the email address and phone number can be sent up (https://developer.paypal.com/docs/ap...ng&t=request); they're not currently.

    Send me a PM with your direct email address and I'll make a change to add that information to the payload and send it on over.

    I also found this note regarding the phone number:

    The phone number of the customer. Available only when you enable the
    Contact Telephone Number
    option in the
    Profile & Settings
    for the merchant's PayPal account. The
    phone.phone_number
    supports only
    national_number
    .
    PM sent.

    Contact telephone number setting in my PayPal account was previously turned off, but I remember that PayPal Shipping used to include the correct phone number on UPS labels by default. I've now switched the setting to On (optional field).

 

 
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