Page 1 of 2 12 LastLast
Results 1 to 10 of 12
  1. #1
    Join Date
    Feb 2012
    Posts
    77
    Plugin Contributions
    0

    Default 550 High probability of spam on all Confirmation Email to purchaser with Siteground

    v1.5.7d Worked fine until a couple of weeks ago. Now email_template_checkout.html doesn't send to purchaser. It comes back to me. Siteground is the host.
    The file looks like this - html.
    $EMAIL_LOGO_ALT_TEXT $EXTRA_HEADER_INFO
    $ORDERS_ACCOUNT
    $EMAIL_TEXT_HEADER

    $EMAIL_FIRST_NAME $EMAIL_LAST_NAME,
    $EMAIL_THANKS_FOR_SHOPPING
    $EMAIL_DETAILS_FOLLOW

    $INTRO_ORDER_NUM_TITLE $INTRO_ORDER_NUMBER
    $INTRO_DATE_TITLE $INTRO_DATE_ORDERED
    $PRODUCTS_TITLE
    $PRODUCTS_DETAIL
    $ORDER_TOTALS
    $ORDER_COMMENTS
    $HEADING_ADDRESS_INFORMATION
    $ADDRESS_DELIVERY_TITLE
    $ADDRESS_DELIVERY_DETAIL
    $EMAIL_TEXT_TELEPHONE $EMAIL_CUSTOMER_PHONE
    $SHIPPING_METHOD_TITLE
    $SHIPPING_METHOD_DETAIL

    $ADDRESS_BILLING_TITLE
    $ADDRESS_BILLING_DETAIL
    $PAYMENT_METHOD_TITLE
    $PAYMENT_METHOD_DETAIL
    $PAYMENT_METHOD_FOOTER
    $EMAIL_ORDER_MESSAGE
    $EMAIL_FOOTER_COPYRIGHT
    $EMAIL_DISCLAIMER
    $EXTRA_INFO

    Siteground responded on help with:

    - The email was sent using a PHP script, as indicated by the X-PHP-Originating-Script: 825HPMailer.php header. As my colleague previously explained - emails sent from scripts can be flagged as spam, especially if they lack proper authentication.

    - The subject line uses quoted-printable encoding: =?us-ascii?Q?ABC_Real_Estate_School_Order_Confirmation_No:_1?= =?us-ascii?Q?0210?=. This encoding is often used to handle special characters, but excessive use can appear suspicious to spam filters, suggesting an attempt to obfuscate content.

    - The email contains words and phrases commonly associated with spam, such as "Order Confirmation" and "Click Here for the Course Link." These trigger words are often found in marketing emails and can raise red flags for spam filters.

    - The Message-ID includes "www" in its domain part: <4rAKY91SDCM8oHeTTMi8nDxc6zfN0J57v0pFK5bvE@www.abcrealestateschool.com> . This format can sometimes be associated with automatically generated emails, which are more likely to be flagged as spam.

    By addressing these issues, such as reducing the use of encoded characters in the subject line, avoiding trigger words, and ensuring the email is sent with proper authentication, you can improve the email chances of being delivered successfully.

    ....still no guarantee that it will send, I guess.
    Does this make sense? Can anyone give me hints how I can fix some of this? All of my confirmation emails are ending up in Webmail with:

    Mail delivery failed: returning message to sender


    To protect your privacy remote resources have been blocked.

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    wendy.integritypm######################
    host submission.antispam.mailspamprotection.com [34.149.79.66]
    SMTP error from remote mail server after end of data:
    550 High probability of spam 1tbPeh-0000000H0Xt-1grx
    Reporting-MTA: dns; gvam1241.siteground.biz

    Action: failed
    Final-Recipient: rfc822;student
    Status: 5.0.0
    Remote-MTA: dns; submission.antispam.mailspamprotection.com
    Diagnostic-Code: smtp; 550 High probability of spam 1tbPeh-0000000H0Xt-1grx

    Thank you!

  2. #2
    Join Date
    Feb 2014
    Location
    Germany
    Posts
    373
    Plugin Contributions
    0

    Default Re: 550 High probability of spam on all Confirmation Email to purchaser with Sitegrou

    Do you send via phpmailer or via SMTP?
    roller-aus-blech.de
    Selling on eBay? Use the fee calculator: https://webconcept.one/en/ebay-fee-calculator/

  3. #3
    Join Date
    Feb 2012
    Posts
    77
    Plugin Contributions
    0

    Default Re: 550 High probability of spam on all Confirmation Email to purchaser with Sitegrou

    Functions_email.php lists:

    use PHPMailer\PHPMailer\PHPMailer;
    use PHPMailer\PHPMailer\Exception;
    use PHPMailer\PHPMailer\SMTP;

  4. #4
    Join Date
    Feb 2014
    Location
    Germany
    Posts
    373
    Plugin Contributions
    0

    Default Re: 550 High probability of spam on all Confirmation Email to purchaser with Sitegrou

    What value is at configuration->email->E-Mail Transport Method ?
    roller-aus-blech.de
    Selling on eBay? Use the fee calculator: https://webconcept.one/en/ebay-fee-calculator/

  5. #5
    Join Date
    Feb 2012
    Posts
    77
    Plugin Contributions
    0

    Default Re: 550 High probability of spam on all Confirmation Email to purchaser with Sitegrou

    E-Mail Transport Method is PHP.

  6. #6
    Join Date
    Feb 2014
    Location
    Germany
    Posts
    373
    Plugin Contributions
    0

    Default Re: 550 High probability of spam on all Confirmation Email to purchaser with Sitegrou

    If you setup SMTP then this will match what your hoster claims with authentication at top of their answer.
    roller-aus-blech.de
    Selling on eBay? Use the fee calculator: https://webconcept.one/en/ebay-fee-calculator/

  7. #7
    Join Date
    Feb 2012
    Posts
    77
    Plugin Contributions
    0

    Default Re: 550 High probability of spam on all Confirmation Email to purchaser with Sitegrou

    Thank you Shop Suey. I don't see that as an option. It lists smtpauth as preferred. Which one do you think is preferred - and not flagged as spam?

    MOST SITES WILL USE [SMTPAUTH].
    PHP
    sendmail
    sendmail-f
    smtp
    smtpauth
    Gmail

  8. #8
    Join Date
    Feb 2014
    Location
    Germany
    Posts
    373
    Plugin Contributions
    0

    Default Re: 550 High probability of spam on all Confirmation Email to purchaser with Sitegrou

    smtpauth is fine

    smtp is in your list too
    Last edited by Shop Suey; 25 Jan 2025 at 03:11 PM.
    roller-aus-blech.de
    Selling on eBay? Use the fee calculator: https://webconcept.one/en/ebay-fee-calculator/

  9. #9
    Join Date
    Feb 2012
    Posts
    77
    Plugin Contributions
    0

    Default Re: 550 High probability of spam on all Confirmation Email to purchaser with Sitegrou

    Thank you! OMG. It was right there.

  10. #10
    Join Date
    Feb 2014
    Location
    Germany
    Posts
    373
    Plugin Contributions
    0

    Default Re: 550 High probability of spam on all Confirmation Email to purchaser with Sitegrou

    You're welcome.
    Set either smtp or smtpauth up (the one which works best with you hoster's specs)
    That could (or should) make the other issues obsolete
    roller-aus-blech.de
    Selling on eBay? Use the fee calculator: https://webconcept.one/en/ebay-fee-calculator/

 

 
Page 1 of 2 12 LastLast

Similar Threads

  1. email problem: 550 High probability of spam
    By Angelina1967 in forum General Questions
    Replies: 7
    Last Post: 14 Sep 2012, 04:51 PM
  2. Strange Confirmation Email all of a sudden
    By creativeone in forum General Questions
    Replies: 7
    Last Post: 22 Jan 2009, 12:51 PM
  3. 110 Connection timed out - Canada post module with Siteground.com
    By Raichumaximus in forum General Questions
    Replies: 13
    Last Post: 6 Nov 2007, 08:29 PM
  4. Help with order confirmation email
    By Dashizna in forum Managing Customers and Orders
    Replies: 1
    Last Post: 27 May 2006, 09:42 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg