Quote Originally Posted by james739 View Post
Hi, whenever I download my store file, some of the product descriptions get cut off. This mostly happens to descriptions with bullets. How can I fix this problem?

Thanks
Hello James,
What program are you using to open the file with? Crimson Editor can open a file with a line of up to 32K in length. Other programs, such as spreadsheets, may have a 256 charter limit per entry. A database program, such as MySQL, can declare a entry (field) as being the type of TEXT, what will allow up to 32 or 64K of data (text). Look a couple pages back on this forum for info on programs that don't have small limits, like 2K per item (one page of text). The issues where that EP inserts all of the attribute info for each item, and so the spreadsheets like Excel and OpenOffice would run out of rows.

One question - when you use bullets, do you use the html code to create the list with bullets, or do you use <tab>* so you don't have to type in 4 or 5 spaces, and still have it indented? The tab key inserts a tab charter, and a lot of times that is used as a field separator, and so EP may be putting the rest of the description in the next field, or discarding it - thinking that you have two or more items described, and only using the first.